Bilingual Customer Service Representative

1 week ago


Winnipeg, Canada Cabela's Full time

**Summary**:
Reporting to the Call Centre Supervisor, our Customer Service Representatives are responsible for providing legendary customer service when answering customer phone calls to process orders, answer general inquiries and address customer issues in an inbound call centre environment.

**Location - On-Site**
- This position works on-site in our Call Centre, located in our Canadian Corporate office at 25 De Beats St, Winnipeg, MB.

**Responsibilities**:

- Answer incoming phone calls
- Use various computer-based tools and systems to provide customer service
- Process customer orders
- Troubleshoot to resolve customer order issues and escalate priority customer issues as required
- Provide customers with product and service information
- Research requested information using available resources
- Follow up on customer calls when necessary

**Requirements**:

- Ability to fluently speak French and English
- Professional telephone etiquette
- Strong verbal communication skills
- Strong customer service, problem solving, and interpersonal skills
- Basic computer skills
- Comfortable working in a sedentary, computer-based position
- Must have open availability to work a variety of shifts
- Previous customer service, call centre, or sales experience an asset

**Call Centre Hours of Operation**:

- Monday to Friday: 7:00am - 9:00pm
- Saturday, Sunday, & Holidays: 8:30am - 5:00pm

**Job Type**: Part-time

**Salary**: From $14.00 per hour

Schedule:

- Evenings
- Holidays
- Monday to Friday
- Weekend availability

Work Location: One location



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