Call Centre Customer Service Representative

2 weeks ago

Winnipeg, Canada Cabela's Full time

At Bass Pro Shops and Cabela’s, we passionately serve people who enjoy the outdoor lifestyle by delivering innovation, quality and value in our products and services. Live... Dream... Work the Adventure

Our Call Centre is located at our Corporate Office - 25 De Baets St, Winnipeg, MB (just off Dugald road, in the Transcona area)

**Summary**:
Reporting to the Call Centre Supervisor, our Customer Service Representatives are responsible for providing legendary customer service when answering customer phone calls to process orders, answer general inquiries and address customer issues in an inbound call centre environment.

**Responsibilities**:

- Process customer orders
- Troubleshoot to resolve customer order issues and escalate priority customer issues as required
- Provide customers with product and service information
- Research requested information using available resources
- Follow up on customer calls when necessary

**Requirements**:

- Professional telephone etiquette
- Strong verbal communication skills
- Strong customer service, problem solving, and interpersonal skills
- Basic computer skills
- Must have open availability to work a variety of shifts
- Ability to speak French is an asset
- Previous customer service, call centre, or sales experience an asset

**Call Centre Hours of Operation**:

- Monday to Friday: 7:00am - 9:00pm
- Saturday, Sunday, & Holidays: 8:30am - 5:00pm

Accommodations are available upon request during the assessment and selection process.

**Benefits**:

- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund

Cabela's

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