Patient Service Clerk, Neurodevelopmental Health

Compensation Pay Range:
$23.00-$28.27

**Job Description**:
The Patient Service Clerk provides administrative and clerical support including reception, maintaining databases (e.g. staff and assessment information), drafting routine correspondence, compiling statistics and handling key intake procedures for receiving families into Neurodevelopmental Health.

RESPONSIBILITIES- Greet employees and visitors to the department.- Receive and process all referrals from families, physicians, community agencies, hospitals- Process all completed assessment reports- Registers new patients in the hospital medical records system (CADENCE & EPIC) and order medical charts as needed.- Handle inquiries from the public i.e. program mandate, referral procedures, waiting lists etc.- Contact families to schedule various assessment meetings- Notify families of scheduling changes, upon request.- Oversee bookings for assessment and therapy rooms to ensure efficiency- Collect statistics as required.- Coordinate storage of files with external provider (boxes, records)- Distribute materials, information, notices etc. to current and waiting list families- Maintains inventory of stationary supplies and initiates orders as required- Establish inventory of all equipment, supplies, furniture and maintain on a regular basis- Perform work in accordance with the provisions of the Occupational Health and Safety Act and- Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.- Perform other duties as required by the Director or his/her delegate.

QUALIFICATIONS- Criminal Record Check (Essential)- Secondary School Graduation Diploma (Essential)- Approximately 6 months of related experience (Essential)- Knowledge of computer software (Epic, Sunrise, Outlook,) (Essential)- Experience working in a clinical environment live on Epic Ambulatory (preferred)- Experience in patient registration using Cadence (Epic) (preferred)- Experience in creating, editing, scanning and scheduling referrals (preferred)- Experience in managing order workqueues (preferred)- Experience in patient check outs including follow ups and recall management (preferred)- Experience using inbasket communication in Epic (preferred)- Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)- Ability to adapt to changes to meet organizational requirements (Essential)- Communicate effectively and concisely, both orally and in writing (Essential)- Deal effectively with internal and external customers (Essential)- Bilingualism (English/French) (Essential)
- Please note you will be represented by the Laborers International Union of North America (LiUNA).

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.

RÉSUMÉ DES FONCTIONS

Le ou la commis fournit un soutien au bureau et à l’administration, ce qui comprend la réception, la tenue à jour de bases de données(par ex. l’information sur le personnel et sur les évaluations), la rédaction d’ébauches de lettres ainsi que la compilation de données statistiques et la manutention des procédures principales d’admission des familles au Santé neurodéveloppementale.

RESPONSABILITÉS- Recevoir les employés et les visiteurs qui arrivent dans le Service.- Recevoir et traiter tous les documents d’envoi produits par les familles, les médecins, les organismes communautaires et les hôpitaux.- Traiter tous les rapports d’évaluation terminés.- Inscrire les nouveaux patients dans le système de dossiers médicaux de l’Hôpital (CADENCE & EPIC) et d’autres dossiers médicaux selon les besoins.- Traiter les demandes de renseignements du public sur le mandat du Programme, sur les procédures d’envoi, sur les listes d’attente, etc.- Communiquer avec les familles pour fixer des rendez‑vous pour diverses évaluations.- Aviser les familles de changements apportés à leurs rendez‑vous lorsque nécessaire.- Surveiller la réservation des salles d’évaluation et de thérapie pour en garantir l’efficacité..- Coordonner l’entreposage des dossiers avec un fournisseur de l’extérieur (boîtes, dossiers).- Distribuer des documents, de l’information, des avis, etc. aux familles inscrites au Programme et à celles de la liste d’attente.- Commander des fournitures et du matériel pour le fonctionnement quotidien du Service.- Effectuer l’inventaire de tou