Veterinary Receptionist/client Services

If you are a Client Service Representative interested in a unique and exciting opportunity: designing and growing a modern day, technology advanced practice focusing on good medicine and unparalleled care, then come join us at **My Animal Veterinary Clinic**. We are a brand new, independently owned and operated veterinary clinic looking to grow our team.

Veterinary Client Service Representatives are the first voices that clients hear on the phone and the first face that they see entering the clinic. Your role is critical to our patients’ and clients' experiences and that is why we are looking for extraordinary team players who are hard-working, proficient at multitasking, enthusiastic and excellent communicators desiring to build strong relationships. Here at **My Animal**, you will feel supported in your role to both grow as an individual and professional. We will work together to develop your skill set, facilitate CE and create personal career goals.

**Duties and Responsibilities**:

- Greeting patients and clients
- Coordinate booking appointments
- Ability to keep a busy appointment schedule on tract by collaborating with the team
- Weigh pets
- Facilitate the movement of clients and pets to improve workflow and their comfort
- Active involvement in client education on prevention and wellness (vaccinations, deworming, diagnostic testing, sterilization), diet/nutrition, discharge instructions and follow-up care
- We are paperless and therefore you must be comfortable using computer programs and veterinary management software in addition to typing and interacting with staff and clients through a messaging service
- Administrative duties, including inputting client/patient data, processing payments, submitting daily financial reports, product sales and returns, providing estimates, attaining the appropriate signed documents, facilitating transfer of records to emergency referral hospitals
- Facilitate the submission and processing of insurance claims
- Fill prescriptions under the direction of a veterinarian
- Assist in coordinating in-patient surgeries and procedures
- Assist with in-hospital patient care
- Willingness to assist the veterinarian or veterinary technician with some procedures as needed
- This role also oversees the health and wellness of animals which may, on occasion, require bending, lifting, twisting.
- Maintain a clean working environment
- General cleaning
- Support hospital operations by ordering inventory and managing deliveries
- Participate in team meetings and contribute relevant issues for discussion
- Provide coverage for other staff members in their absence

**Key Attributes**:

- Provide compassionate patient care
- Enjoy interacting with clients, building relationships
- Excellent verbal and written communication skills
- Ability to work under pressure, multitask and prioritize duties to maintain smooth workflow
- Demonstrate a high degree of organization skills
- Ability to use independent judgment and take initiative
- Willingness to participate as a team player and proactively contribute to creating a positive work culture
- Personal integrity, responsibility, and a commitment to a high level of service
- Commitment to uphold the hospital’s policies, procedures and information practices (patient confidentiality)
- Ability to manage potentially upset and/or concerned clients in a respectful and calm manner
- Prior knowledge of or the ability to learn veterinary medical terminology, routinely purchased pet foods and veterinary products/services
- Open to ongoing learning and professional development

**The Perks**:

- Comprehensive personal health benefits plan
- Mentorship and professional development
- CE allowance
- Staff pet benefits
- Uniform
- 2 weeks vacation

And more...

**Education**: Veterinary Office Administration Recognition of Achievement (preferred), Bachelor Degree (preferred), High School Diploma

**Experience**: prior veterinary clinic experience required (Veterinary Assistant and Veterinary Receptionist): 2 year (preferred), Customer service: 1 year (min.)

**About Us**:
Veterinary care is becoming increasingly difficult to source, while emergency clinics are plagued with lengthy wait times. **My Animal** is a full-service primary care veterinary clinic opening in Midtown Toronto. Founded and run by Dr. Tanya Fournier who brings over 14 years of experience. Dr. Fournier is creating a modern-day veterinary hospital, boasting a custom design to maximize work-flow, organization and atmosphere. Her vision is to provide pets with accessible healthcare, not limited to the examination room. She has diversified her experience working as both a primary care and emergency veterinarian alongside board certified specialists. As a veterinarian, Dr. Fournier is passionate about providing a skilled and principled veterinary team that prioritizes patient care and positively impacts the lives of our patients and their families. If you are interested in joining this