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Student Success Navigator

2 weeks ago

Edmonton, Canada MacEwan University Full time

STUDENT SUCCESS NAVIGATOR

**STUDENT LIFE, STUDENT AFFAIRS**

**Competition No.** 25.04.124

**CATEGORY**

**SALARY**

**CLOSING DATE**
- Full-Time Replacement Term (35 hours per week)
- MSA Band D (Steps 1-8): $26.083 - $37.932 per hour. $47,471 - $69,036 per annum (Based on 35 hours per week).
- May 11, 2025

**About Us**:

- MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 19,000 full
- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

**Opportunity**:
MacEwan University is seeking a detail-oriented Student Success Navigator for a full-time 9-month replacement term opportunity with our Student Life and Success department. You will work as a team, alongside another Student Success Navigator and report to the Manager, Student Success. You will play a vital role in supporting student retention efforts at the University, through connecting students with the most appropriate campus and academic services to support their unique needs and challenges. You will work with various student types, including first-generation, transferring, mature or returning students and those requiring additional information about student services, and will deliver this support through one-on-one appointments and by facilitating and developing student skill sessions.

Key responsibilities include:

- Monitoring and reviewing requests from students and anticipating support resources that could be provided;
- Meeting with students individually in pre-scheduled appointments or on a drop-in basis, and actively listening to and discussing challenges (academic and non-academic) that the student may be encountering;
- Providing students with practical approaches, support, and referrals to relevant resources to address the student’s unique needs and to ensure they have awareness and access to the appropriate support systems;
- Collaborating with various campus stakeholders to develop effective strategies and initiatives to support students;
- Escalating incidents or situations of safety concern to the manager or the appropriate internal service provider at MacEwan;
- Conducting follow-ups with students to ensure they feel supported, while using the insights from these interactions to make suggestions for improvement;
- Documenting and maintaining accurate student records and information in databases and spreadsheets, ensuring adherence to FOIP and MacEwan policies and procedures;
- Developing templates, resources, training materials and supporting reference materials for student groups to enhance their academic success and personal development;
- Collaborating with the Institutional Analysis and Planning office to build and maintain the First Year Readiness Quiz;
- Meeting with students to discuss their First Year Readiness quiz results and student success recommendations;
- Delivering orientation and transition presentations, workshops, seminars and other student engagement and retention-related events, projects and activities; and
- Updating content on the Student Success webpage and performing basic design work to create information cards to distribute at promotional booths.

**SKILLS**:
You will have:

- A high degree of empathy in all interactions, including when a student is stressed or in crisis;
- Excellent verbal and written communication and active listening skills. with a commitment to customer service;
- The ability to demonstrate objectivity, open-mindedness, and inclusiveness;
- Excellent interpersonal skills, with the ability to build and maintain strong working relationships;
- Excellent organizational, time management, and problem-solving skills;
- The ability to maintain confidentiality and exercise discretion and tact;
- The ability to work independently and collaboratively in a learning environment that ce