Bilingual HR Advisor

**Join our CP360 Family, today**

**Who We Are**:
We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We are proud to call ourselves innovative leaders in the industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 12 years ago. We are Great Place to Work certified and offer an award-winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand.

At ContactPoint 360, we trust and empower our team when it comes to providing best-in-class interactions. We believe in thinking and acting differently.

**Job Summary**

Reporting to the Manager, Human Resources, the Bilingual HR Advisor will serve as the first point of contact for onboarding/off-boarding, supporting, and resolving employee relations issues, handling leaves of absences, implementing HR programs, policies and procedures, and training & development.

**Responsibilities**:

- Coach and advise Managers on a high volume of complex and diverse employee and employee relations issues in a BPO environment (i.e., performance management, attendance management, disability and leave of absence management, workplace investigations, employee exits), including compiling and preparing evidence to support appropriate recommendations
- Provide overall employee relations support to all staff inquiries regarding policies and procedures
- Assist with the planning of Employee Engagement, H&S and Social and team building events.
- Participates in the development and implementation of organizational programs and initiatives
- Build effective relationships with internal clients to understand their business goals to proactively identify and implement solutions in line with their strategy
- Field, investigative and resolve employee issues, concerns, and complaints
- Monitor employee engagement and retention and suggest recommendations where required
- Performs thorough and effective disciplinary actions, performance improvement plans and complaint investigations to effectively resolve employee issues
- Facilitate Human Resources training programs including Progressive Discipline, Coaching for Performance, Supervisory Leadership, etc.
- Communicate and assist with the development of objectives for semi-annul and annual performance reviews
- Responsible for all onboarding and orientation of new employees
- Manage various HR projects related to the HR strategy as assigned
- Recommends new approaches, policies, and procedures to effect continual improvements in the efficiency of the department and services performed
- Maintain and foster relationships to enable collaboration with all levels of the organization ensuring a high level of customer service is provided

**Job Qualifications**:

- Bachelor’s Degree/College Diploma/Certificate in Human Resources, or a related discipline
- Must be fully bilingual (French/English)
- **Must have BambooHR HRIS experience**:

- **Must have BPO (Call Centre Outsourcing) or direct Call Centre experience and US employment law knowledge**:

- A minimum of 5 years of experience as an HR Generalist or Employee Relations Specialist is required
- CHRP (Certified Human Resources Profession) designation would be an asset
- Effective interpersonal and communication skills; the ability to influence decisions is required
- Ability to work with team leads, managers, supervisors to implement effective change management processes
- Demonstrated professionalism and ability to maintain confidentiality
- Ability to develop and maintain relationships with all levels of the organization
- Comprehensive knowledge of the Canada Labour Code (CLC), Human Rights, Accommodation, etc.
- Ability to work in a fast-paced, results-oriented work environment

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