Information Desk Technician

The Student Services department's role in student success is to create a culture and environment that unleashes the full potential of all the students at SAIT. Our primary goal is to support Student-First Culture, by focusing on student success and mobilizing all campus community members in this shared goal.
The Opportunity
The Reg Erhardt Library facilitates excellence in teaching, research, and learning through the provision of authoritative information resources and community-driven programs. By providing equitable access to print and digital collections, innovative technology, and learner-focused spaces, the Library creates an inclusive environment which supports creative inquiry at SAIT.
Reporting to the User Services Coordinator, the Information Desk Technician is a member of the Reg Erhardt Library's User Services Team, focused on providing frontline library and information services to students, staff, faculty and visitors to SAIT, consistent with the Library's policies and procedures. The Information Desk Technician will also contribute to various projects for the evening/weekend team.
The Information Desk Technician is expected to make decisions independently, balancing operational needs with patron-focused service and in line with established expectations and guidelines set by the User Services Coordinator. They are also comfortable working in a public space serving a diverse community of library patrons, during hours when they may have limited support from specialist library staff or other SAIT departments. The Information Desk Technician will meet a variety of public service situations with competence and empathy.
The Role
**Patron Services**:
Circulation services
Basic reference
Assistance with library services
Referrals to other supports with the library, SAIT or the community
Keeping the User Services Coordinator informed on evening/weekend service.
**Library Community and Safety**:
Ensuring the library is a welcoming and safe space
Enforcing library expectations and SAIT Policies
Coordinating, as needed, with Campus Security
Reporting or escalating issues to the User Services Coordinator
**Technical Assistance**:
Explaining printing and other technology services to patrons
Providing basic troubleshooting for workstations and other technologies in the library
Overseeing shelvers
Answering basic questions from shelvers about tasks
Keeping the User Services Coordinator informed about shelving work completed and other items as needed.
**Non-Public Service Tasks**:
Preparing Print Material for shelving
Selecting materials for library collections
Entering analytics data
Maintaining equipment and collections
Other duties as assigned
**Projects**:
Coordinating and contributing to projects that bridge across evening staff
Supporting casual Information Desk staff through project work

**Qualifications**:
Education & Experience
Minimum
A Library Information Technology diploma, or a combination of equivalent education and experience may be considered.
Preferred
At least 3 years working public service at a library or similar institution.
Skills Required
Familiarity with library collections and the importance of access for students and staff.
Knowledge of contemporary reference and information sources.
Familiarity with library systems, operations and practices, including the use of systems such as Alma and LibApps.
Experience working in a large public space with diverse patrons.
Experience equitably enforcing policies and processes within a busy library.
Demonstrated customer service experience with the ability to problem solve.
**Job Classification**: A5133 - Library Technician I
**Salary Range**: $43,713.15 - $55,060.85
**Posting End Date**: December 11, 2024
About SAIT
SAIT is a global leader in applied education. Named one of Alberta's Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
Building on our 100+ year history, we're looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
At SAIT, we understand that experience comes in many forms. We're dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we're looking for, please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.
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