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Front Desk Receptionist/patient Experience Coordinator

2 weeks ago

Woodbridge, Canada Spine 360 rehab and Wellness Centre Full time

Spine 360 is a modern, rehab-focused chiropractic and wellness clinic dedicated to helping patients move, feel, and live better. We’re looking for a highly organized and experienced Front Desk Receptionist / Patient Experience Coordinator to join our growing team and be the first point of contact in creating an exceptional patient experience.

What You’ll Do
- Schedule, manage, and adjust appointments using Jane software
- Handle billing and claims processing for:

- WSIB (Workplace Safety and Insurance Board)
- MVA (Motor Vehicle Accidents)
- Extended Health Insurance
- Greet patients warmly and ensure a welcoming clinic environment
- Maintain smooth front desk operations and administrative flow
- Support the clinical team with coordination and communication

What We’re Looking For:

- Minimum 1 year experience in a similar front desk or healthcare administrative role working with chiropractors. physiotherapists, massage therapists, etc.
- College diploma or university degree required
- Proficient with Jane App - booking, invoicing, and patient records
- Solid understanding of WSIB, MVA, and extended health insurance billing
- Strong communication and multitasking skills
- Warm, friendly, and professional demeanor with a patient-first mindset

Why Join Spine 360?
- Work in a modern, high-tech wellness clinic with a collaborative and supportive team
- Be part of transforming lives through better health and movement
- Opportunity for growth within a fast-growing clinic
- Staff perks, wellness initiatives, and an energetic work culture

Help us deliver 360° care and an amazing experience to every patient who walks through our doors.

We can’t wait to meet you

**Job Type**: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 18 - 25 per week

**Benefits**:

- On-site parking
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Have you used/familiar with Jane software?

**Experience**:

- front desk: 1 year (required)

Work Location: In person