Manager - Human Resources & Organizational Effectiveness

**About SOAR Community Services**

At SOAR, we believe in lifting communities through compassionate, inclusive, and innovative care. Serving Brantford, Brant County, and Haldimand County, we offer a wide range of accredited services in mental health, addictions, housing, justice, and employment. Join a team that’s committed to making a difference, every day.

**The Opportunity**

SOAR Community Services is seeking a compassionate and strategic leader to join our team as the Manager of Human Resources & Organizational Effectiveness. This leadership role combines operational excellence with strategic impact. In addition to managing core human resources (HR) functions, the Manager plays a key role in advancing agency-wide priorities. The position supports organizational design, succession planning, and change management, while fostering a culture of collaboration, continuous improvement, and performance excellence. Through strategic alignment of people and processes, this role helps build a resilient, inclusive, and high-performing workplace that supports SOAR’s purpose and sustainability.

**What You’ll Do**
- _Leads strategic workforce planning_, including staffing analysis, recruitment, retention, and organizational design to align with agency goals
- _Oversees HR compliance_, ensuring staff files, job descriptions, and processes meet ministry, legislative, and accreditation standards
- _Supports payroll and benefits administration_, including bi-weekly payroll processing, expense claims, pension plans, and corrective actions
- _Coordinates workplace safety and injury claims_, including investigations, reporting, and participation in the Joint Health and Safety Committee
- _Provides HR advisory support_ to leaders on performance management, disciplinary actions, terminations, and return-to-work plans
- _Maintains accurate HR documentation_, including organizational charts, Records of Employment, and correspondence with ministries and governing bodies
- _Monitors employment legislation_ and recommends policy updates to ensure legal compliance in HR practices and documentation
- _Leads agency training strategy_, ensuring mandatory training compliance, liaising with external trainers, and evaluating training effectiveness
- _Responds to internal and external HR inquiries_, including job fairs, student placements, and public interest in employment or volunteer opportunities
- _Drives organizational effectiveness,_ using HR data analysis, performance metrics, and change management strategies to support continuous improvement and innovation

**What You Bring**
- University Degree in related field and/or college diploma related to Human Resources
- CHRP designation required
- Minimum of 3 years’ leadership experience in Human Resources, preferably in social services
- Knowledge related to quality improvement, change management, and organizational development
- Must have access to reliable transportation, as some travel may be required
- Mediation / Conflict Resolution / Leadership training preferred

**Why Join SOAR?**

**Salary Range**: Starts at $69,771 progressing to $77,387 annually

**Benefits**: Comprehensive health, dental, vision, and travel insurance

**Time Off**: 3 weeks’ vacation, 60 hours of personal leave, 15 wellness hours (pro-rated in first year)

**Extras**:

- Employee Assistance Program (EAP) for all staff and their families
- RSP/TFSA matching for eligible staff
- Professional development opportunities
- A supportive, values-driven workplace that prioritizes your well-being
- Hybrid workplace (1 day per week work from home)

**Ready to Make an Impact?**

Be part of a mission-driven agency where your leadership in human resources will directly influence service excellence, staff engagement, and continuous improvement.

Pay: $69,771.00-$77,387.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
- Wellness program

**Education**:

- DCS / DEC (required)

**Experience**:

- leadership in Human Resources: 3 years (required)

Licence/Certification:

- CHRP (required)

Work Location: In person