Manager - Human Resources & Organizational Effectiveness

About SOAR Community Services

At SOAR, we believe in lifting communities through compassionate, inclusive, and innovative care. Serving Brantford, Brant County, and Haldimand County, we offer a wide range of accredited services in mental health, addictions, housing, justice, and employment. Join a team that's committed to making a difference, every day.

The Opportunity

SOAR Community Services is seeking a compassionate and strategic leader to join our team as the Manager of Human Resources & Organizational Effectiveness. This leadership role combines operational excellence with strategic impact. In addition to managing core human resources (HR) functions, the Manager plays a key role in advancing agency-wide priorities. The position supports organizational design, succession planning, and change management, while fostering a culture of collaboration, continuous improvement, and performance excellence. Through strategic alignment of people and processes, this role helps build a resilient, inclusive, and high-performing workplace that supports SOAR's purpose and sustainability.

What You'll Do

• Leads strategic workforce planning, including staffing analysis, recruitment, retention, and organizational design to align with agency goals
• Oversees HR compliance, ensuring staff files, job descriptions, and processes meet ministry, legislative, and accreditation standards
• Supports payroll and benefits administration, including bi-weekly payroll processing, expense claims, pension plans, and corrective actions
• Coordinates workplace safety and injury claims, including investigations, reporting, and participation in the Joint Health and Safety Committee
• Provides HR advisory support to leaders on performance management, disciplinary actions, terminations, and return-to-work plans
• Maintains accurate HR documentation, including organizational charts, Records of Employment, and correspondence with ministries and governing bodies
• Monitors employment legislation and recommends policy updates to ensure legal compliance in HR practices and documentation
• Leads agency training strategy, ensuring mandatory training compliance, liaising with external trainers, and evaluating training effectiveness
• Responds to internal and external HR inquiries, including job fairs, student placements, and public interest in employment or volunteer opportunities
• Drives organizational effectiveness, using HR data analysis, performance metrics, and change management strategies to support continuous improvement and innovation

What You Bring

• University Degree in related field and/or college diploma related to Human Resources
• CHRP designation required
• Minimum of 3 years' leadership experience in Human Resources, preferably in social services
• Knowledge related to quality improvement, change management, and organizational development
• Must have access to reliable transportation, as some travel may be required
• Mediation / Conflict Resolution / Leadership training preferred

Why Join SOAR?

Salary Range: Starts at $69,771 progressing to $77,387 annually

Benefits: Comprehensive health, dental, vision, and travel insurance

Time Off: 3 weeks' vacation, 60 hours of personal leave, 15 wellness hours (pro-rated in first year)

Extras:

• Employee Assistance Program (EAP) for all staff and their families
• RSP/TFSA matching for eligible staff
• Professional development opportunities
• A supportive, values-driven workplace that prioritizes your well-being
• Hybrid workplace (1 day per week work from home)

Ready to Make an Impact?

Be part of a mission-driven agency where your leadership in human resources will directly influence service excellence, staff engagement, and continuous improvement.

Job Type: Full-time

Pay: $69,771.00-$77,387.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• Vision care
• Wellness program

Education:

• DCS / DEC (required)

Experience:

• leadership in Human Resources: 3 years (required)

Licence/Certification:

• CHRP (required)

Work Location: In person