Reservations Agent
7 days ago
Job Summary
-.
Reservations Agent sell the Chelsea Hotel to potential guests in a professional manner while maintaining current call quality standards and achieving monthly goals.
**MyGuest**
***
- Answer all incoming calls according to call handling standards. Ensuring we exceed callers expectations with service by being welcoming and engaging.
-- Provide callers with accurate information regarding the facilities, rates and availability of accommodation within the hotel.
- Correspond and maintain relationships with 3rd party clients
-- Follow Call Quality Standards/Chelsea Hotel call script.
**MyProduct**
***
- Sell accommodation, packages and services of the hotel to callers and maintain a conversion rate in accordance with department standards.
-- Maintain current knowledge of the hotel, packages, specials and promotional rates.
-- Maintain set call quality levels.
**MyColleague**
***
- Communicate creative and effective ways to improve service levels.
**MyChelsea**
***
- Comply with Chelsea policies and procedures. Be aware and comply with any procedural changes.
-- Produce daily reports as needed. (i.e. revenue sheets, denials, kid count)
-- To complete any projects as required by the Manager. (i.e. daily task sheet)
Requirement
-.
**_Working Experience_**
**_ _**
Previous sales/reservations/call centre experience an asset
- **_Knowledge_**
**_ _**
Strong keyboard and computer skills
- **_Soft Skills_**
**_ _**
Strong communication skills
- Be personable, friendly, and a team player
- **_Education_**
**_ _**
Education in hospitality and tourism an asset
- **_Language_**
**_ _**
Excellent written and verbal communication skills essential.
- Must be proficient in English and French. Additional language skills are an asset.
**_Physical Requirements_**
**_ _**
Must be able to work weekends and evenings
- Must be able to speak, listen, sit, and type for prolonged periods of time
- Terms of employment
-.
Part time
-
Reservation Agent
7 days ago
Toronto, Canada U-Haul Full time**Location**: 240 Rexdale Blvd, Toronto, Ontario M9W1R2 Canada U-Haul is looking for a personable, courteous, and professional Reservation Agent to work in our regional marketing office to assist customers with assigning reservations for and assisting customers with U-Haul Trucks, Trailers, U-Boxes, towing, and other related rental services. **U-Haul...
-
Reservation Agent
1 week ago
Toronto, Canada Sodexo Full time**Job Title** Reservations Agent - Full Time Position Available **Your Contribution**: **Grow your career with a company that shares your passion. **Our Corporate Services Division is seeking a dynamic individual to fill the role of **Reservations Agent **for our client in downtown Toronto, Ontario. At Sodexo we care and serving others is our purpose....
-
Full Time Reservations Agent
2 weeks ago
Toronto, Canada Holiday Inn Toronto Downtown Centre Full timeReview the daily guest arrivals report and work with the guest services agents to ensure all stay preferences and special requests are met - Review reservations made from the previous day - Review reservation cancellations - Review duplicate reservations - Action and respond to correspondence in the reservation’s inbox - Ensure all necessary reservations...
-
Reservations Agent
1 week ago
Toronto, Canada Canada Lands Company Full time**Short Summary**: The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets. They are to provide extraordinary service and information on all CN Tower Food and Beverage products and services. They also need to be informed of all other CN Tower products services and be up to...
-
Reservations Agent
7 days ago
Toronto, ON MV E, Canada Riu Toronto Full timeRESERVATIONS AGENTEssential Duties:Process individual and group bookings, including data input, confirmation, and managing cancellations or modifications, in line with company procedures.Respond to customer inquiries and provide information through various channels (phone, email, chats).Provide excellent customer service by handling concerns, offering...
-
Central Reservations/switchboard Agent
1 week ago
Toronto, Canada Silver Hotel Group Full timeThe **Pantages Hotel Downtown Toronto** is currently recruiting for Central Reservations/ Switchboard Agent! The Central Reservations/ Switchboard Agent represents the hotels to guests throughout all stages of their stay. They are responsible for taking and distributing messages for guests, providing information on guest services and responds to inquiries...
-
Reservations Agent
2 weeks ago
Toronto, Canada One King West Hotel & Residence Full time**POSITION**:RESERVATIONS AGENT (1 Full Time) **DEPARTMENT**: Reservations **REPORTING TO**: Director of Revenue Management **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Acknowledge guest complaints and ensure that the guests’ needs are met - Ensure inter-departmental communication and co-operation in the interest of better guest satisfaction - Provide...
-
Full Time Reservation Agent
1 week ago
Toronto, Canada Cullitons Limousine Service Full timeDispatcher/Customer Service We are always seeking professional, detail-oriented individuals to join our airline and limousine divisions. Presently we are looking to fill a full-time customer service/reservation agent position. **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Handle multiple phone lines in a calm, effective and professional manner. - Arrange...
-
Reservation Agent
2 weeks ago
Toronto, Canada Hotel X Toronto Full time**Job Summary** To handle, process and respond to reservations requests, enter group rooming lists into the computer, pre-block guest rooms and coordinate group resumes between the Sales and Front Office departments. **Role and Responsibilities** - Responsible contact for entering rooming list, group resumes, setting up billing, pre-blocking, preparing...
-
Reservations Agent
3 days ago
Toronto, Canada Chelsea Hotel Full timeJob Summary Reservations Agent sell the Chelsea Hotel to potential guests in a professional manner while maintaining current call quality standards and achieving monthly goals. **MyGuest** *** - Answer all incoming calls according to call handling standards. Ensuring we exceed callers expectations with service by being welcoming and engaging. Provide...