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Reservation Agent
3 weeks ago
**Job Summary**
To handle, process and respond to reservations requests, enter group rooming lists into the computer, pre-block guest rooms and coordinate group resumes between the Sales and Front Office departments.
**Role and Responsibilities**
- Responsible contact for entering rooming list, group resumes, setting up billing, pre-blocking, preparing vouchers if needed.
- Respond to inbound calls for reservations, guest service questions, and appropriate transfers to other departments.
- Update and compile reservation and revenue related reports.
- Liaising with Sales/Catering and Front Office teams regarding group bookings/room blocks.
- Audit future reservations from all internal and external sources.
- Create group masters, enter rooming lists, Create corporate account profiles in Hotel's computer system.
- Ensure proper selling techniques and strategies are utilized to maximize room revenue.
- Inform the Revenue Manager of any obvious market trends, keep abreast with the selling of room’s inventories on various extranets and be able to participate in yield meetings when necessary.
- Be conversant with the property's room types, and different sale packages to inform guests calling in to make reservations.
- Training all associates on reservations functions.
- Assistance may be required by other departments and other duties as may be assigned by the Director of Front Office, Director of OPS/or General Manager.
**Qualifications**
Minimum of 3 years front desk, reservations experience in a Hotel or related industry; experience within a luxury hotel environment is a plus.
Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.
The Group Coordination will have a pleasant telephone voice, exceptional organizational/problem solving skills, must be self motivated and very detail oriented.
Flexible shift availability including evenings, weekends and holidays.
**_ Hotel X recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship._
