Medical Office Assistant

**Purpose of Job**

**Imagine Health Centres (Subsidiary company of Datametrex AI Ltd) is a multi-disciplinary healthcare organization that is committed to providing exceptional care to our patients. As such we are looking for an experienced Medical Office assistant with 4+ years of experience, speaking Mandarin and/or Cantonese to join our team would be an asset to help manage our busy medical facility. The Medical Office Assistant is responsible for performing all secretarial and administrative duties in the clinic. In addition, he/she is to provide excellent customer service when dealing with patients.**

**Reporting Relationships**

**The Medical Office Assistant has a primary responsibility to Imagine Health Centres and reports to the clinic manager.**

**Supervisory Relationships**

**The Clinic MOA assists the physicians and PCN staff with overseeing the needs of the physicians and ensure room flow runs at an optimal turn over. He/she acts as a resource-point for all medical clinic personnel by; guiding, supervising and suggesting options on established clinic policies and procedures.**

**Major Activities**

**The key responsibility of this role includes but are not limited to the following and will be based on the needs of the clinic.**

Book appointments in the schedule for physicians and Allied Health professionals

Receive and process payments from patients for services and products

Maintain accurate patient records, verify demographics are up to date.

Complete data entry in a timely and accurate manner

Schedule consultations according to the clinic schedule

Prepare and enter patient registration forms for new patients

Confirm information for patients

Inform manager when office supplies are needed

Follow up on outstanding payments that a patient may owe

Complete daily cash and POS balances/reconciliation

Greet patients in a timely and welcoming manner

Check patients in as they arrive, into the EMR

Respond to enquiries or respond appropriately as required

Follow up to phone patients that no show and do up bills to mail for the no-show appointments

Complete confirmation calls to patients to remind them of appointments

Prepare patient receipts as required

Preform training duties as required

Assist the other clinic with daily operations as required and assigned by management or higher

Project a positive image at all times being the first point of contact for the patient

Maintain the clinic cleanliness and clean as needed

Attend staff meetings

Assist in other areas of the clinic as needed

**Qualifications & Expertise**
- Medical Office Administration education or equivalent work related experience preferably with a minimum 1 year of experience
- Previous medical office experience required.
- Able to speak Mandarin and/or Cantonese
- Certification for Reprocessing medical equipment
- Must have an understanding of ethics of confidentiality.
- Strong computer skills and experience with electronic medical records required
- Demonstrated ability to work in a team environment
- Collaborate as an active participant with others in assisting with the delivery of care to patients
- Previous experience working with EMR system a definite asset

**Personal Attributes**
- Customer service oriented
- Pleasant and professional manner, in person or over the phone
- Clear and concise communication skills; both verbal and written
- Able to work autonomously and prioritize workload
- Courteous, honest and professional at all times
- Able to communicate and relate well with physicians and other clinical staff
- Able to provide innovative input into the development of the office and its processes
- Efficient, organized and accurate
- Able to work in a team environment and recognize the value of collaboration
- Able to act responsibly and accountably
- Willing to be flexible, creative and juggle competing priorities in a busy multi-disciplinary environment
- Able to produce high quality work in accordance with the clinic standards

**Job Type**: Casual

Pay: From $18.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- MOA: 2 years (required)

Work Location: In person