Patient Flow Navigator

Company Biography
Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.
Position Summary
The Patient Navigator promotes optimal patient and clinical outcomes by assessing and facilitating effective quality of care, utilization of resources and length of stay in acute care, complex continuing care as well as the Emergency department. The Patient Navigator will identify and initiate complex discharge or transition plans for high risk patients (including regional renal in patients) and collaborate with physicians, interprofessional teams and appropriate community partners and resources to support Home First philosophy and practices, Significant to this role is case management expertise and complex discharge planning activities.

**Qualifications**:

- Registered Nurse with BScN required.
- Current Non Restrictive Licence in good standing from the College of Nurses of Ontario.
- Minimum 2 years of case management/discharge planning experience required
- Minimum 7years of recent clinical experience including leadership responsibilities required.
- Additional case management/leadership or geriatric certification / courses preferred.
- LEAN or process improvement education beneficial
- Experience working with community partners/agencies
- Clinical experience with Geriatrics preferred
- Experience in organizing and leading interdisciplinary team and family case

conference/discharge planning meetings with the principles of patient-focused model of care
strongly required.

Act, Substitute Decisions Act, etc.)
- Demonstrated knowledge and ability to lead case management/ discharge planning activities
- Demonstrate effective interview skills as well as effective mediation/negotiation skills

combined with the ability to work in collaboration with all members of the health care team
both internally and externally across the continuum of care
- Ability to be self-directed and thrive in a dynamic environment
- Demonstrates complex decision making skills, has the ability to organize, coordinate,

problem solve, and communicate well with all professional groups,
- Demonstrated accurate and timely documentation, referral management and record keeping
- Demonstrated ability to work effectively with others, able to work both independently and as

part of a team
- Demonstrated ability to set priorities and effectively resolve challenging situations that

involved multiple stakeholders, patients and families
- Demonstrated understanding and competency of Alternate Level of Care (ALC), keep up to

date on enhancements and changes to the WTIS reporting requirements for ALC
- Demonstrated knowledge and understanding of the legislation and Acts applicable to patient

discharge and transition (ie Health Care Consent Act, Public Hospital Act, Substitute
Health Act)
- Demonstrated knowledge and understanding of consent and capacity and role of

PGT/consent capacity board
- Quality improvement experience preferred
- Demonstrated excellent communication skills in English, both written and verbal.
- Demonstrated computer literacy.
- Demonstrated proficiency in using Medworxx UMS
- Satisfactory work performance and attendance record required

well as to the Mission and Vision of the Hospital. Demonstrates proficiency in written and
verbal communications skills.
Our Employees Enjoy
- a professional practice environment
- a collaborative atmosphere with emphasis on teamwork
- wellness initiatives
- continuing education grants
- employee recognition and assistance programs
- a competitive salary and benefits package
- equal opportunities for growth and development

Employment Equity
Accomodation in the Workplace
Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.
Health & Safety Responsibilities
OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and