Program Manager

Company Biography
Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.
Position Summary
The Program Manager, Patient Flow, and Utilization is responsible for participating in program visioning, planning, evaluation, budget development, resource allocation, utilization management, risk management, and the promotion of service excellence and quality improvement. Accountable for the ongoing development of patient support resources and serves as the link between staff, physician leaders, acute care, After Hours Administrators, discharge planners, and social workers

This role provides leadership, congruent with the Vision, Mission, Values and strategic objectives of the organization, to the After Hours Administrators, Social Workers/Discharge Planners, Patient Navigators and fosters partnerships with internal and external stakeholders to ensure patient flow throughout the organization is effective and efficient while promoting safe patient centered care.

**PRIMARY RESPONSIBILITIES**:
Fostering a work environment that promotes professional development and responsibility by:

- Developing a motivated and cohesive team, supporting educational strategies (orientation and continuing education) and enhancing staff knowledge with respect to professional practices and patient care.
- Promoting partnerships with key stakeholders.
- Promoting a culture of trust and compassion and positive attitudes.
- Conducting annual performance appraisals for all direct reports, identifying performance deficits and implementing remedial measures which may include progressive disciplinary action, suspension, or termination.
- Maintaining attendance management of all direct reports.
- Encouraging positive staff morale. Conducting regular unit/service meetings to ensure all direct reports have opportunity to receive or exchange information.
- Coaching and mentoring of staff, students, individuals and teams.
- Contributing to positive management/staff relationships.
- Providing conflict management and counseling.
- Managing unit safety programs.
- Integrating and supporting students in all disciplines.
- Scheduling staff, allocating leaves of absence, vacation schedule planning and authorizing overtime consistent with the operational needs of the unit(s) and within the scope of contractual requirements.
- Managing change and fostering an environment which promotes personal accountability.

Ensuring quality resource management and measurement of Patient Flow Services through:

- Providing staffing resources to all nursing units as required through the deployment of Float Nurses. Ensuring staff is current with clinical practices and procedures in collaboration with clinical experts. Monitoring adherence to standards.
- Coordinating patient flow and resource allocation for beds in collaboration with Program Managers
- Communicating the status of patient needs and bed availability within the Hospital between various departments, floors, and community partners
- Setting priorities for transfer of patients and assigns appropriate patient population to specific departments in collaboration with the units.
- Monitoring flow of all designated patients throughout the hospital and facilitating the transfer of bed spaced patients to the appropriate beds in a timely and efficient manner. Assisting in the timely and efficient movement of off-serviced patients to the appropriate beds.
- Ensuring that care requirements are met with appropriate competence and delivery.
- Playing an active role in decisions concerning equipment and supplies to ensure appropriate quality.
- Identifying and resolving barriers to patient flow.
- Developing programs that foster links with community partners that maximize continuity of care between CCAC, LHIN, and other community programs in collaboration with Program Managers and Directors.
- Balancing the daily supply and demand issues for bed utilization. CAOS, and Over Capacity planning requiring flexible and innovative strategies to avoid cancellation of elective procedures and appropriate patient placement.
- Compiling, presenting and preparing data and executing action plans.

**In conjunction with the Director**:

- Evaluating human resource needs collaboratively with the Manager, Human Resources, and direct care providers to select, retain an