Attachment Navigator

POSITION: Attachment Navigator (Administrative)

REPORTS TO: Primary: Executive Director, Couchiching Ontario Health Team

Secondary: Interim Director of Clinical Programs, Couchiching Family Health Team

EFFECTIVE DATE: January 2026 – Contract

Position Summary

The Attachment Navigator (Administrative) plays a key role in supporting the attachment of patients to local primary care providers through coordinated administrative processes. Working closely with the CFHT Unattached Navigation Team and the COHT Primary Care Collaboration Lead, the Attachment Navigator supports the intake, onboarding, and documentation processes required to connect patients from the Health Care Connect List and the COHT Unattached List with appropriate primary care providers, including the Family Medicine Teaching Unit (FMTU).

This position is primarily administrative in nature and focuses on coordination, data management, electronic medical record (EMR) preparation, and information flow to ensure a timely, organized, and patient-centered attachment experience. The Attachment Navigator (Administrative) will apply an anti-oppressive lens in supporting diverse patients, including those facing systemic barriers.

Key Responsibilities

Intake Coordination & Administrative Support

• Coordinate and support the patient intake and attachment process in collaboration with the CFHT Unattached Navigation Team and primary care providers.
• Manage intake of patients from the Health Care Connect List and COHT Unattached List, ensuring required information is complete and accurately recorded.
• Utilize OCEAN to distribute and track patient intake forms and follow up as required.
• Support the COHT Access and Attachment strategy through effective administrative workflows.

Chart Creation & EMR Management

• Create new patient charts within the EMR system accurately and efficiently (support CPP creation).
• Upload, organize, and maintain relevant health documentation, including previous medical records, laboratory results, diagnostic imaging, and consult notes.
• Access OLIS and Connecting Ontario, as appropriate, to obtain and organize patient health information.
• Ensure EMR data is accurate, complete, and appropriately filed to support provider review and patient attachment.

Communication & Liaison

• Work collaboratively with primary care providers, administrative staff, and CFHT team members to ensure a smooth and coordinated intake process.
• Liaise with external healthcare organizations (e.g., hospitals, specialists, community partners) to request, receive, and share medical records as required.
• Communicate clearly and professionally with patients regarding intake documentation and next steps, as appropriate.

Compliance & Confidentiality

• Ensure all administrative activities comply with organizational policies and health privacy legislation (e.g., PHIPA).
• Maintain strict confidentiality and security of patient information at all times.
• Follow established procedures for the handling, storage, and transfer of personal health information.

Organizational Administrative Support

• Adapt to the staffing needs of the COHT/CFHT by assisting with administrative responsibilities in other COHT/CFHT programs and services as required.
• Other duties as required.

Qualifications

• Medical Office Administration diploma or equivalent combination of education and experience.
• Previous experience in a healthcare administrative role, preferably within primary care.
• Strong organizational, data entry, and document management skills with a high attention to detail.
• Experience working with EMR systems; familiarity with OCEAN, OLIS, and Connecting Ontario is an asset.
• Ability to work independently while collaborating effectively within a multidisciplinary team.
• Strong communication and interpersonal skills.
• Demonstrated knowledge of culturally responsive practice, ability to work across difference and experience, supporting equity-deserving patients.
• Demonstrated understanding of patient confidentiality and privacy requirements.
• Police Record/Vulnerable Sector Check
• It is a condition of your employment that you receive the necessary vaccinations to protect against infection of COVID-19, or any similar infectious diseases, which may be recommended by governmental and public health authorities from time to time.

Working Conditions:

· Professional office environment

· Hybrid- with remote and in office work expected

· This position has a commitment of being in office full-time during the first month of training and onboarding

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: $45,000.00-$50,000.00 per year

Work Location: In person