Bilingual Credit and Collections Representative

**COMPANY PROFILE**:
Clarke North America, one of Canada’s largest freight carriers and a member of the TFI International Inc. group of companies, operates 10 terminals across the country and provides LTL and FTL services to our customers from coast to coast. We are looking for the following professional to join our dynamic and results team in Montreal, Quebec.

**BILINGUAL CREDIT AND COLLECTIONS REPRESENTATIVE (HYBRID)**

**DUTIES AND RESPONSIBILITIES**:
**(**_Duties and responsibilities may include all or some of the following. Additional duties targeted to the Division/Department may also be added): _
- Responsible for the collection efforts of assigned accounts receivable portfolio
- Collect overdue accounts receivable through effective communication with customers
- Respond to customer inquiries
- Document daily collections activity
- Research account disputes and billing/payment discrepancies
- Resolve issues on delinquent or disputed accounts, work with billing, rating and customer service to prevent future issues once identified
- Preparing reports and providing weekly updates
- Maintain aging % as determined by management
- Update Credit Manager on account concerns
- Other duties as assigned

**LEADERSHIP AND ATTRIBUTES**:

- High level of integrity and work ethic
- Demonstrates judgement, common sense, and decision-making ability
- Provides quality service to internal and external clients
- Take on new challenges and provide thoughtful solutions
- Builds relations with Internal and External Clients and Customers
- Drives superior performance
- Meets objectives and deadlines
- Retains accountability
- A keen business sense and focus on “adding value” to team, client and company

**QUALIFICATIONS**:

- Bilingual - English and French communication skills, both oral and written
- 1-3 years’ experience in Accounts Receivable in a fast-paced environment, transport experience is preferred
- Strong work ethic and high attention to detail
- Exceptional computer skills (MS Office; Advanced Excel; Outlook)
- Proactive, self-starter with a strong work ethic
- Well-organized with ability to work independently
- Excellent written and verbal communication skills
- Exceptional time management ability with superior attention to detail
- Exceptional communication skills to build and maintain customer and peer relationships
- Must be adaptable and resourceful
- Superior follow up skills
- Goal oriented

**COMPENSATION**:
We offer a hybrid work schedule, a competitive compensation package in conjunction with the opportunity to work with a team of accomplished professionals in a collaborative and stimulating environment. We offer continued growth, development and support to our team as we believe that our success lies with our people.
- Clarke North America Inc. is _an equal opportunity employer and believes we will gain through the recruitment and development of staff that represent the broad diversity of the Canadian workforce._

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
The Company has enacted numerous safety protocols to ensure the safety of the employees supported by protocols for social distancing, mask wearing, hand sanitizing etc.

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What level of education do you have - High School or Post Scondary?
- Are you bilingual in both - French and English?
- How many years’ experience do you have in Accounts Receivable?

**Education**:

- Secondary School (preferred)

**Experience**:

- Accounts Receivable: 1 year (required)