Client Service Clerk

1 week ago

Dartmouth, Canada Select Ceramic Tile Centre Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:

- Urban area
- Business sector
- Retail/wholesale establishment/distribution centre
**Tasks**:

- Produce informational materials to increase awareness of services available
- Publicize activities, workshops, meetings and other events for fundraising or information purposes
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive payments
- Sell merchandise
- Answer clients' inquiries and provide information
**Computer and technology knowledge**:

- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Simply Accounting
**Specialization or experience**:

- Green economy sector
**Security and safety**:

- Basic security clearance
**Transportation/travel information**:

- Own vehicle
- Valid driver's licence
- Public transportation is available
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Initiative
- Ability to multitask
- Dependability
- Honesty
- Quick learner
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
**Green job**:

- Involves duties and responsibilities that lead to positive environmental outcomes
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
**Financial benefits**:

- Bonus
**Other benefits**:

- Free parking available
- Other benefits
- Parking available

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