Help Desk Technician

**Information Technology Department**

**Full-time, permanent**

**$58,003.78 to $68,471.68 per annum**

The British Columbia Teachers' Federation (BCTF), located on the unceded ancestral territories of the xʷməθkʷəy̓əm, sḵwx̱wú7mesh, and səlil̓w̓ətaɬ nations since 1917, is a union of professionals representing over 50,000 public school teachers throughout the province of BC.

As an organization, we are dedicated to advancing learning conditions for students concurrently with advocating for BC's public school teachers and the teaching profession. We are also deeply committed to democratic decision-making and supporting the engagement of the teachers who make up our member base. Equally, we act on our belief in social justice in schools and the broader community, and actively support our members in striving to achieve equity, inclusion, and a more just society for their students today and into the future.

The BCTF office building is situated in close proximity to the Canada Line and other major transit routes in a central Vancouver location. The BCTF provides an exceptional working environment for approximately 180 employees where respect, diversity, and professional growth are championed and valued.

**This is an in-person position based out of 550 West 6th Avenue, in Vancouver.**

**Function and Purpose**

The Help Desk Technician’s role is to provide a single point of contact for users, both internal (BCTF staff) and external (Federation members with remote access to BCTF systems and information), to receive support and maintenance so that they can accomplish their tasks. This includes receiving, prioritizing, documenting, and actively resolving user help requests in a timely and accurate manner.

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

The role also includes installing, diagnosing, repairing, maintaining, and upgrading all Federation computer hardware and equipment to ensure optimal workstation performance.

**Required experience**

The Federation requires a highly motivated and self-directed individual with three (3) years directly related experience, who brings keen attention to detail to all assignments, and who demonstrates excellent communication, listening, and interpersonal skills.
- analyze and assess user requests to ensure a timely resolution or to escalate as appropriate
- communicate ideas in both technical and user-friendly language
- effectively prioritize and execute tasks in a high-pressure environment
- explain and clarify technical procedures and instructions
- maintain courtesy and patience in high-pressure environments
- approach work with a strong customer service orientation
- work in a team oriented, collaborative environment.

**Required education/training**
- College diploma in the field of computer science, information systems, or software engineering, or equivalent work experience.
- Certification or designations appropriate to the role and the technologies planned or implemented by the organization.

**Benefits of working at the BC Teachers’ Federation include but are not limited to**:

- a competitive salary and total compensation package
- optional flexible schedule including nine (9) day fortnight and four (4) day workweek during July and August
- employer-paid extended health and dental
- generous paid annual leave (20 days) and other entitlements
- opportunities for growth and access to professional development
- Municipal Pension Plan (employer and employee joint contributions)
- on-site parking/subsidized transit
- long-term disability
- life insurance
- Employee and Family Assistance Program
- a supportive team environment.

Please submit a cover letter, résumé, and references, not later than 5:00 p.m. March 7, 2025.

**_ Diversity and Accessibility Statement_**
- The BC Teachers’ Federation is committed to furthering social justice, diversity, decolonization, equity, and inclusion within our community. Applicants are encouraged to disclose, on a voluntary basis, whether they self-identify as a member of an equity-deserving group, which includes female, 2SLGBTQIA+ person, a person of colour, a person who has experienced racism, Aboriginal (Indigenous) person, and/or a person with a disability. _
- The BCTF strives for compliance with the Accessible British Columbia Act and ensuring our communities are as barrier-free as possible. Applicants requiring an accommodation are encouraged to contact the hiring manager at 604-871-2200._