IT Help Desk Technician

7 days ago


Vancouver, Canada Concord Pacific Developments Inc. Full time

Concord Pacific Developments Inc. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada.

Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group also built the second largest master-planned community, Concord CityPlace in Toronto (Concord Adex), in addition to other communities of scale across the country with expansion also to London, United Kingdom and Seattle, United States. Concord has built over 150 towers with additional 50 in various stages of planning and development. Concord is committed to a multitude of neighborhood and city-wide community sponsorships and charities. It has also been making art accessible to the community neighbourhoods by establishing Canada’s largest public art program.

We are looking for an IT Help Desk Technician to assist our IT Supervisor and the IT Team in their daily tasks.

**Duties**
- Onboarding & offboarding employees with all required hardware and software
- Managing the internal ticketing process and escalating tickets internally
- Troubleshooting workstations and software issues
- Handling and supporting audio/visual set-ups, wireless and copiers on-site
- Liaison with IT Coordinator on hardware, software, and device inventory
- Updating and maintaining proper documentation
- Assist with the creation of user guides
- Working with end-users to foster technology adoption
- Require to be on call and travel to site office from time to time

**Requirements**:

- 1 year experience in a small to medium size business
- Diploma or Certificate in Information Technology
- Knowledge of website maintenance
- Ability to work autonomously within a team setting
- Strong interpersonal skills for cross team communications

**Benefits**
- Established team with growth potential
- Comprehensive benefits package
- RRSP matching program
- Upskilling opportunities
- Competitive vacation package



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