IT Help Desk Technician

**Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?**

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:

- **Passionately Curious **We challenge the status quo, seek continual improvement and are constantly learning.**Go Beyond,** We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently**Own It,** We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.**Serve as One, **Together we are greater than the sum of our individuals, and teamwork is essential to success.- Our Noble Promise - “
- **Developing Growth Minded People**” - Is the driving force behind our values and why we do what we do.- Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.Key Responsibilities
- Provide end user support to inbound phone requests from CVS clients.
- Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
- Use the “Issue identification” model to identify problems with client computers.
- Install, modify and repair computer hardware & software.
- Run diagnostic programs to resolve computer problems.
- Tier 1 server & Network device management. (Connectivity issues & New user setup)
- Resolve technical problems with WAN & LAN issues
- Follow-up with clients to assure issue resolution
- Escalate out of scope issues to ROC II team.
- Train and educate CompuVision clients on technical standards.

**Additional Responsibilities**:

- Maintain accurate and up to date documentation through the change management process.
- Maintain accurate and real time up to date timesheets.
- Attend monthly training & team meetings as required.
- Participate in the on-call rotation (1 week every 3-4 months

Skills Knowledge and Expertise
- At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
- At least 1-year demonstrated experience managing & working with the following technologies:

- Windows 7, 8, & 10
- Microsoft Office Suite (2010 & Newer)
- Windows Server 2008 R2, 2012 R2, 2016
- Active Directory
- DHCP
- DNS
- Terminal Services
- Microsoft Exchange 2007, 2010, 2013
- Office 365About VC3
- VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.
- VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
- We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.