Client Solutions Specialist

3 days ago

Dartmouth, Canada Northern Business Intelligence Full time

**Why NBI?**

Established in 2008 and enjoying double-digit growth for the past 5 years

Clients love us - we enjoy a client retention rate of over 95%

We take a hands-on approach with our clients

Top global Geotab partner

All roles participate in available Shared Success bonus programs

**Responsibilities**

As a Client Solutions Specialist, you will provide virtual onboarding training for our clients as well as technical support. You will help our customers by troubleshooting software and hardware issues, configuring reports in excel, providing instruction on software features and providing training.

This opportunity might be for you if:

- You have post-secondary education or equivalent experience.
- You have 1-3 years' experience in a Training, Technical Service or Support role.
- You possess a strong proficiency in the Microsoft Office Suite, specifically Excel.
- You have proven customer service experience.
- You have experience with CRM platforms, preferably Salesforce.
- Your written and verbal communication skills are strong and professional.
- You have a high attention to detail and organizational skills.
- You are Bilingual (French/English)*preferred, but not required.
- You will work a pre-scheduled variety of shifts between Monday-Friday, 8 am-9 pm (Atlantic Time), based on customer needs. Shiftwork is on a two-week rotation. The shifts we work are 8-5, 9-6, and 12-9 (with a one hour lunch).

**Work With Us**

We're looking for people who are passionate about what they do, who believe in our core values and want to go above and beyond for our customers every day. If you have a strong work ethic, like to rise to the challenge, are motivated by a job well done, and want to be part of a fast-growing Atlantic Canadian company, we want to hear from you

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