Client Services and Admin Specialist

7 days ago

Dartmouth, Canada Charlotte Interiors Full time

**About Us**:
We’re a boutique home staging and design firm in Halifax known for creating beautifully curated spaces that sell. We’re growing and looking for a Client Services + Admin Specialist to join our small-but-mighty team. This hybrid role blends client support, scheduling, billing, and logístical admin — including helping other designer’s source and receive furniture through our trade accounts.

**What You'll Do**:
**Client Services & Sales Support**
- Guide prospects through our sales pipeline with thoughtful follow-up
- Provide preliminary staging estimates and manage client expectations
- Coordinate staging consultations, installs, and removals
- Deliver exceptional customer service and nurture repeat business
- Handle rental extension communications and options
- Liaise between staging, design, and logistics teams to relay key info
- Ensure smooth communication with homeowners, agents, and trade clients

**Administrative + Billing**
- Maintain an accurate company calendar and schedule jobs efficiently
- Prepare and send proposals, contracts, and invoices
- Manage all billing tasks including payments, extensions, and refunds
- Track client rental timelines and follow up on outstanding invoices
- Maintain client records and project data in our CRM system
- Own and optimize billing and admin systems

**Order Management & Logistics**
- Receive furniture/decor shipments and check for accuracy and damage
- Coordinate deliveries to and from our warehouse
- Support trade program logistics — receiving, storage, and communication with external designers using our trade access
- Occasionally place orders for client furnishings or inventory as directed
- Track incoming and outgoing inventory and maintain accurate records
- Serve as the admin point of contact for trade designer clients

**Qualifications**:

- 3+ years in client service, admin, logistics or operations
- Excellent written and verbal communication
- Extreme attention to detail and organized under pressure
- Familiar with Apple, Google Suite, Dropbox, CRM tools
- Experience with trade vendors or interior design/logistics a plus
- Bookkeeping experience an asset

**Why Join Us?**

We’re a passionate and creative team that values beautiful design, clear communication, and systems that run smoothly. If you love making people’s lives easier, staying five steps ahead, and thrive in a creative environment — we’d love to meet you.

**To Apply**: Submit your resume and a cover letter about why you are a great fit for this role.

Pay: $20.00-$22.00 per hour

Expected hours: 32.5 per week

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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