Enterprise Tech Desk Specialist

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**Thinking about a change?**

The Digital & Data Engineering division brings together the teams who enable EllisDon to leverage technology in every aspect of its business, to push beyond traditional industry positions and drive change. Our objective is simple: to be leaders in technology just as we are leaders in building. Our core** values** empower people to deliver great careers to one another and develop creative solutions for complex problems for our Cradle To Grave Services, Construction operation and our clients. We are a group of professionals with a variety of expertise within software engineering, product management, data management and analytics, professional services, virtual design, construction, and IT operations. To learn more, check out our **Digital & Data Engineering** services and hear from **our team** directly about what a career at EllisDon could look like for you. As you can see, we are a diverse bunch.

Above all, we are a group of individuals with unique experiences, and, at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon’s purpose is to provide people with similar values the opportunity to achieve to their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

In case you’re curious, here’s what the industry **thinks of us** and some of the **impacts we've made to the communities we work in.**

**You as an Enterprise Tech Desk Specialist will**:

- Act as a central point of contact for users, accept correspondence and process information / requests related to EllisDon products, services, and facilities.
- Following ITIL principles, maintain accurate, consistent, and up-to-date records of all correspondence regarding user requests in the ticket system and follow up with users at the conclusion of the Service Delivery opportunity to confirm resolution and satisfaction.
- Monitor tickets to ensure service level objectives are being met, and identify common problems needing management attention. You regularly review outstanding tickets assigned to other departments or returned to the Enterprise Tech Desk for action.

**Is this the right role for you?**
- You have a minimum of 2 - 4 years of previous Service Desk support and/or customer service experience with a passion for, and demonstrated track record of providing outstanding IT Service Delivery.
- You have general knowledge of hardware and software components, including Lenovo desktops & Laptops as well as experience working with iOS and Android devices.
- You are proficient with Active Directory User Administration and supporting users with Office 365 including OneDrive and Sharepoint
- You have a strong knowledge of ITIL, and have achieved the ITIL Foundations certification.
- Strong communication skills (both oral and written) particularly good command of the English language.

EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

**Go ahead and be yourself. We'll pay you for it**

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of _Integrity and Mutual Respect_ welcomes **everyone**, at work and in the community, and our value of _Mutual Accountability,_ means that we all have a role to play. As an EllisDon employee, this will ultimately be** your** commitment to Inclusive Diversity.

***Accommodation for Applicants with disabilities will be made during the recruitment process when requested.