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Inside Sales Representative

2 weeks ago

North York, Canada Yamaha Motor Full time

Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.

Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it”, “Innovate Now”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

**Position Information**
- **Department**:Sales
- **Location**:480 Gordon Baker Road
- Hybrid
- **Status**:Contract - 1 Year
- **Reports to**:Team Lead, Inside Sales

**Summary of Responsibilities**

Inside Sales support to enter and manage all unit sales orders, and to achieve monthly and yearly wholesale targets through direct support of our field staff and dealer network.

**Key Duties & Responsibilities**
- Perform order management activities including order entry, date changes, cancellations, invoice adjustments and transfer of units between dealers. Submission of manual credit and debit memos. Basic reporting on above activities.
- Provide first-line logistics support, such as investigating dealer reports of late, missing or damaged units, inaccurate ETAs or missing shipment notifications.
- Maintain a consistently high level of communication with the dealers and DSMs, providing order ETAs and stock verifications, and contacting dealers regularly to maintain strong relationships. Provide white-glove service to our Elite dealer subset.
- Comply with published sales programs and adhere to the sales and delivery priority matrix when processing orders; variances require approvals. Also upsell/forward sell when possible, to gain maximum benefit for dealers and Yamaha Motor Canada. Occasional outbound calls to dealers to support field staff in pursuit of new business.Provide back up support for other Inside Sales group functions (including Parts and Accessories order management) when required and other duties as assigned by your supervisor or management.

**Experience Requirements**
- **Degree/Diploma**:Minimum college diploma
- **Program of Study**:Supply Chain/Business or relevant work experience in lieu
- **Years of Experience**:2 - 5 years in CSR environment
- **Type of Experience**:Logistics/supply chain or customer service

**Skills and Abilities**
- Experience in a supply chain management (SCM) environment
- Previous CSR experience using SAP as an ERP
- G ood verbal and written communicator
- Strong attention to detail
- Good time management skills and the ability to multi-task
- Motivated and self-reliantBilingualism in French an asset