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Customer Care Specialist

15 hours ago

Hamilton, Canada Omni Basement Systems Full time

Omni Basement Systems, a regional leader in the Basement Waterproofing and foundation repair industry, is looking for a Customer Care Representative to join our growing team. Our purpose is to redefine this industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. If you are looking for a place to grow where you are valued, please send your resume with a cover letter.

**Benefits**:

- A trusting, respectful, and fun culture
- Ongoing training and development
- A competitive pay and benefits package
- Room for growth
- Extended healthcare, dental, and vision
- RRSP match

**Responsibilities**:

- Represent Omni by answering calls, scheduling appointments & following up with customers on various issues
- Complete and submit relevant documentation
- Keep customer records and database current
- Provide customers with a remarkable experience

**Requirements**:

- You naturally have an upbeat and positive personality
- Experience in the customer service field
- Exceptional telephone and interpersonal skills
- Proficiency in computer programs and software

Thank you for your interest in Omni Basement Systems, please note only those selected for an interview will be contacted.

**Job Types**: Full-time, Part-time, Permanent

Pay: $16.75-$18.50 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person