Customer Retention Specialist

16 hours ago

Hamilton, Canada Energy Call Solutions Full time

We are looking to add experienced full-time Outbound Sales/Retention Representative to our team

**Do you have a background in outbound sales and retention? Do you display excellent communications skills?**

**CONTACT US**

The hours for this position are as follows:
Mon - Fri from 11:30 AM to 8:00 PM

$18/Hour + commission

Paid Training

We require:

- Outstanding phone presence
- Excellent attendance and punctuality
- Ability to follow communication procedures, guidelines and policies.
- Sales Skills
- Retention Knowledge

Our office is located downtown Hamilton.

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Retention Specialist

**Duties**:

- Communicate with customers to understand their needs and concerns
- Analyze customer data to identify patterns and trends
- Provide exceptional customer service and support
- Upsell products and services to existing customers
- Assist with data entry and record keeping

**Experience**:

- Previous experience in sales or customer service roles
- Strong communication skills, both verbal and written
- Ability to analyze data and make informed decisions
- Proficient in data entry and computer skills

As a Retention Specialist, you will play a crucial role in maintaining our customer base by providing excellent service and addressing their needs. You will have the opportunity to utilize your sales skills to upsell products and services while ensuring customer satisfaction. If you are a motivated individual with a passion for customer retention, we would love to hear from you.

**Benefits**:

- Competitive salary

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 40 per week

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Retention bonus

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 2 years (preferred)
- Customer retention: 2 years (preferred)

**Location**:

- Hamilton, ON L8P 1H1 (preferred)

Work Location: In person

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