Bilingual Customer Service Representative
7 days ago
Experience in customer service industry
- Must be available for 24/7 rotational shift Bilingual customer service (French & English)
- Provide Level 1 support by following documented SOP's and knowledge articles to retail and wholesale sites for technical issues related to:
- Point of Sale machines
- Pin pad
- Pump, Card reader
- Network connectivity, Carwash systems etc.
- Work within ticketing systems to adequately document all work performed.
- Create a ticket in the ticketing system and proceed with resolution basis documented knowledge articles
- Resolve tickets through phone contacts
- Ability is to quickly respond, troubleshoot, and identify the correct path for resolutions.
- Well organized, detail oriented, and able to work without close supervision
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
**Language**:
- French (required)
Work Location: Hybrid remote in Mississauga, ON
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