Automotive Service Writer

1 week ago

Winnipeg, Canada EK Import Automotive Service Ltd. Full time

**Overview**

**Responsibilities**
- Greet customers promptly and professionally, assessing their service needs.
- Gather detailed information regarding vehicle issues and relay this information to the service department.
- Provide accurate estimates for repairs and services, ensuring transparency with customers.
- Upsell additional services or products that may benefit the customer’s vehicle.
- Maintain accurate records of customer interactions, service requests, and transactions.
- Handle cash transactions and process payments efficiently while ensuring accuracy.
- Collaborate with mechanics and technicians to ensure timely completion of services.
- Follow up with customers post-service to ensure satisfaction and address any concerns.

**Skills**
- Strong mechanical knowledge related to automotive repair is essential.
- Proven customer service skills with the ability to engage effectively with clients.
- Sales experience, particularly in upselling services or products in an automotive context.
- Ability to handle cash transactions accurately and responsibly.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with attention to detail in record keeping.

Join our team as a Service Writer and contribute to providing exceptional service that keeps our customers coming back

**Job Types**: Full-time, Permanent

Pay: $16.72-$27.80 per hour

**Benefits**:

- Dental care
- Life insurance
- On-site parking

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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