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Bull Dog Truck Centre, a division of Pacific Coast Heavy Truck Group, is now part of Metro Vancouver's established Volvo/Mack Truck dealer. Pacific Coast Heavy Truck Group has experienced remarkable growth over the last few years, now including a brand-new Manitoba facility, Bull Dog Truck Centre.
We are selectively looking for applicants with the right experience and work ethic to fit our company and join our growing team
We Offer:
- Extended Health Care benefits (prescription coverage, dental, vision, short & long-term disability, life insurance and paramedical services)
- Opportunities for development, growth and advancement
- Employee referral bonus program
**Responsibilities**:
- Greet customers upon arrival and carry out the check-in process in accordance with the dealership policies/procedures.
- Identify customer needs/concerns and prepare legible and detailed repair orders with approval for initial diagnostics.
- Answer telephone calls to provide current status updates on trucks being repaired in the shop and to book detailed appointments in the calendar schedule.
- Invoice cash sales and net 30 account holders work orders and call customers for prompt pickups.
- Stay up to date on technical and performance information on all MACK and Volvo trucks service by our dealership
**What we are looking for**:
- Post secondary diploma/degree or equivalent experience
- Previous experience with scheduling in an automotive environment
- Strong organizational skills with the ability to multitask
- Basic knowledge of or ability to understand the mechanics of a vehicle
- Ability to set effective, efficient time schedules
- Ability to prioritize workflow
- Ability to think strategically about ways of enhancing shop performance and productivity
- Desire to exceed customer expectations
- Strong interpersonal and relationship-building skills
- The ability effectively respond to and meet the needs of a diverse client base
- Computer skills
**Job Types**: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- previous service writer: 3 years (preferred)
**Language**:
- English (required)
Work Location: In person
