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Automotive Service Writer
2 weeks ago
**Job Overview**
**Responsibilities**
- Greet customers in a friendly and professional manner, providing exceptional customer service throughout their visit.
- Accurately assess customer needs by discussing vehicle issues and concerns.
- Write detailed service orders that outline the services required for each vehicle.
- Communicate effectively with technicians to ensure that all necessary repairs are completed efficiently.
- Handle cash transactions and process payments accurately.
- Upsell additional services and products based on customer needs and preferences.
- Maintain organized records of customer interactions, service orders, and repair history.
- Follow up with customers regarding their vehicle status and ensure timely completion of services.
**Qualifications**
- Strong mechanical knowledge is essential, with experience in automotive repair preferred.
- Previous experience in a dealership environment is highly desirable.
- Excellent customer service skills with the ability to build rapport with clients.
- Experience in cash handling and processing transactions accurately.
- Proven ability to upsell services and products effectively.
- Strong communication skills, both verbal and written, to convey information clearly to customers and team members.
- A background in sales or mechanics is an advantage but not mandatory.
Join our team as a Service Writer where your expertise will contribute to the overall success of our dealership while providing top-notch service to our valued customers
**Job Types**: Full-time, Permanent
Additional pay:
- Bonus pay
- Overtime pay
**Benefits**:
- Company events
- Extended health care
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
**Experience**:
- Sales: 2 years (required)
- Customer service: 2 years (required)
- Mechanical knowledge: 2 years (preferred)
Work Location: In person
