Order Entry Clerk

2 weeks ago

SaintLaurent, Canada CrownRing Full time

**Job Summary**

**The Company**:
CrownRing is a fast growing Canadian company looking for motivated, trustworthy and dedicated employees to join our team. As Canada’s leading wedding band and engagement ring manufacturer, we strive to maintain a professional work environment, both in our image and quality of work. We are looking for passionate, driven employees that are true believers in our immense potential.

The Order Entry Clerk is a hardworking, bright, trustworthy person with excellent communication and computer skills for administration and general office duties. You will be assisting with the administration and operations of the company..

**Responsibilities**:

- Accurately enter customer orders into the B2B system and maintain up-to-date records.
- Verify order details and ensure all necessary information is collected.
- Collaborate with other departments to resolve any order discrepancies or issues.
- Process and manage customer returns following established guidelines and policies.
- Coordinate and track product repairs, ensuring timely completion and communication with customers.
- Assist in identifying patterns or trends related to returns and repairs, contributing to process improvements.
- Ensure compliance with company policies and procedures throughout the process

**Requirements**:

- High school diploma or equivalent
- Proficient computer skills, including Microsoft Office Suite and data entry
- Detail-oriented with the ability to prioritize and multitask effectively
- Previous experience in a customer service role is a plus
- Ability to work independently and collaboratively within a team environment
- Problem-solving skills with a proactive and positive attitude.

**Working at CrownRing**:We aspire to empower our employees through growth opportunities within the company. We offer a competitive health, mental health, dental and vision benefits for you and your family.

**Hours**: Monday-Thursday (9h00-18h00)

Friday (9h00-15h30)

Office is in an industrial area therefore having a car is an asset

**We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.**

**Job Types**: Permanent, Full-time

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- English required
- Some French an asset

**Responsibilities**
- Accurately enter customer orders into the ERP system and maintain up-to-date records.
- Verify order details and ensure all necessary information is collected.
- Collaborate with other departments to resolve any order discrepancies or issues.
- Maintain a clean and organized workspace to enhance productivity.

**Qualifications**
- Previous office experience is preferred, with a focus on administrative tasks.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Experience with CRM systems is a plus.
- Excellent typing skills with attention to detail for accurate data entry.
- Familiarity with clerical tasks including filing and data collection.

**Job Types**: Full-time, Permanent, Casual

Pay: Up to $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Vision care

Work Location: In person

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