Bilingual Client Services Coordinator

5 days ago

Etobicoke, Canada Workplace Medical Corp Full time

**Overview**
As a Bilingual Client Services Coordinator for our Mobile Hearing Division, you will play a crucial role in ensuring seamless communication and service delivery to our clients. Your primary responsibilities will include generating detailed reports and scheduling test appointments with existing clients. This role requires a high level of organization, attention to detail, and excellent communication skills.

**Responsibilities**
- Manage client accounts by maintaining accurate records and ensuring timely follow-ups on inquiries.
- Provide outstanding customer service by addressing client concerns and resolving issues promptly.

**Key Responsibilities**:
**Report Generation and Distribution**:

- Compile and analyze data from hearing tests and other relevant sources.
- Generate comprehensive reports summarizing test results and recommendations.
- Ensure accuracy and clarity in all reports.
- Distribute reports to clients in a timely manner, addressing any follow-up questions or concerns.
- Data entry.

**Appointment Scheduling**:

- Coordinate and schedule test appointments with existing clients.
- Manage the appointment calendar to optimize efficiency and client satisfaction.
- Confirm appointments and send reminders to clients.
- Handle rescheduling requests and cancellations professionally.
- Communicate effectively with clients to understand their needs and provide tailored solutions.
- Utilize Customer Relationship Management (CRM) tools, such as Dynamics 365, to track interactions and analyze client data.
- Collaborate with internal teams to coordinate project management tasks related to client services.
- Analyze client feedback to identify opportunities for improvement in service delivery.
- Develop and maintain strong relationships with clients to enhance retention and satisfaction.

**Required Skills**:

- **Analytical Skills**: Ability to compile, analyze, and interpret data to generate accurate reports.
- **Attention to Detail**: Meticulous in ensuring the accuracy and clarity of reports and appointment schedules.
- **Communication Skills**: Excellent written and verbal communication skills to interact effectively with clients and team members.
- **Organizational Skills**: Strong ability to manage multiple tasks and prioritize effectively.
- **Time Management**: Efficient in managing time and meeting deadlines.
- **Customer Service**: Friendly and professional demeanor in handling client interactions.
- **Technical Proficiency**: Familiarity with scheduling software, report generation tools, and basic office software (e.g., Microsoft Office Suite).

**Qualifications**:

- Post secondary degree/diploma in Business Administration, Healthcare Management, or a related field.
- Previous experience in a client-facing role, preferably in healthcare or a related industry.
- Proficiency in using scheduling and reporting software.
- Strong problem-solving skills and ability to work independently.

Join us as a Bilingual Client Services Coordinator where you can make a significant impact on our clients' experiences while growing your career in a dynamic environment.

Pay: $23.00-$25.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer relationship management: 3 years (preferred)

Work Location: In person

Expected start date: 2025-05-05

  • Bilingual French Representative, Client Service

    2 weeks ago

    Etobicoke, Canada ADP Full time

    **Bilingual French Client Services Representative - Fund Direct / Smart Compliance**: **Position Description** **Responsibilities** - Respond to incoming queries from clients while providing resolution - Use Siebel/CEH system to document client interactions and problem resolution - Educate clients on product features and functionality - Possess detailed...

  • Bilingual French- Representative, Client Service

    5 days ago

    Etobicoke, Canada ADP Full time

    **Tier 1: Client Services Representative - Fund Direct / Smart Compliance**: **GJA Code**: 09921741 **Family/SubFamily/Career Band/Level**: Service/Client Service and Product Support/HCM Product Advisory/Tech Support/2 **Grade**: 4 **Bonus**: Win as One **Position Description**: **Responsibilities**: - Respond to incoming queries from clients while...

  • Client Service Coordinator

    7 days ago

    Etobicoke, Canada WMC Full time

    **Job description** We are looking for a sales-minded individual who is motivated by learning and career growth. If customer service and sales opportunities are important to you, Workplace Medical Corp. is the company you have been looking for. Summary: The _Client Services Coordinator_ proactively seeks out existing customer needs to reschedule testing...

  • Client Services Coordinator

    1 week ago

    Etobicoke, Canada Humber Full time

    **Client Services Coordinator, AV & Event Support - ITS - FT Support** - (26363) **Find Your Spot at Humber** - At Humber, our career paths open a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means...

  • Client Service Representative

    2 weeks ago

    Etobicoke, Canada Positive Fulfillment Services Ltd. Full time

    Positive Fulfillment Services is one of Canada's premier suppliers of marketing logistics and fulfillment services to the healthcare and pharmaceutical industries. The Client Services Representative position is a position that would be of interest to individuals who aspire to work in a fast-paced environment and can juggle multiple priorities and strive to...

  • Client Services Coordinator

    7 days ago

    Etobicoke, Canada BLACKBIRD SECURITY INC. Full time

    Blackbird Security is currently hiring a **Client Services Coordinator.** **Job Responsibilites**: - Build and maintain strong relationships with clients, ensuring their needs and expectations are met. - Deliver professional, friendly, and efficient service to all clients. - Handle client queries and promptly investigate and resolve complaints, escalating...

  • Client Service Manager

    2 weeks ago

    Etobicoke, Canada ADP Full time

    **ADP is hiring a Client Service Manager** - Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Well, this may be the role for you. Ready to make your mark? As a** Client Service Manager**, you’ll help our clients leverage ADP's exceptional business solutions so they can focus on what matters...

  • Bilingual Recovery Representative I

    3 days ago

    Etobicoke, Canada Information Services Corporation Full time

    Company Name: ESC Corporate Services Ltd. Company Name: ESC Corporate Services Ltd. Location: Etobicoke, Ontario Status: Full-time Permanent Closing Date: October 19, 2025 We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and...

  • Program Coordinator

    5 days ago

    Etobicoke, Canada ESS Support Services Full time

    Position: Program Coordinator - Adult Day Services **Status**:Permanent Full Time **Working Hours**: 37.5 hrs/wk, Mon-Fri, 8:30 a.m. 4:30 p.m. may include evenings and weekends **Reporting to**:Adult Day Services Manager **Job Summary**:Participates in the development and delivery of individualized, Gentle Care based activities and support services for...

  • Customer Service

    2 days ago

    Etobicoke, Canada Up-Right Services Ltd. Full time

    Ready to take your customer service and coordination skills to the next level? Look no further than Up-Right Services Ltd.! As Canada's leading supplier of film and entertainment scaffolds, pipes, clamps, tracks, screens, têxtiles and rigging supplies, we are dedicated to providing exceptional service to our clients. And that's where you come in! We are...