Front Desk Administrator

IOTS works in the health care space and values client care and empowerment through the work they do. If you can answer a resounding yes to the following, we want to hear from you
- It’s not just about what I do — it’s about where I do it and who I do it with.
- I value building genuine, lasting relationships.
- I’m always looking for ways to make things better, going the extra mile, and get energized by making someone’s day.
- I genuinely enjoy being around kids and helping families feel supported.
- I take pride in working hard and I believe in creating a welcoming environment and treating everyone with care and respect.

We are a relationship focused company that values our patients and our team.
**Location**: St. Catharines & Grimsby (Must be able to be present at both clinics)
**Benefits that Shine**:

- Comprehensive Health & Wellness Coverage - 100% employer-paid extended health, dental, and vision care. Includes prescription coverage, life insurance, disability insurance, and access to a wellness program.
- Employee Assistance Program (EAP) - 24/7 access to confidential support services including counselling (virtual/in-person), trauma support, coaching, and more.
- Generous Paid Time Off - Includes vacation, sick days, and personal days, with paid time for training, admin work, and team meetings.
- Company Pension & RRSP Matching - Plan for your future with an employer-matched Deferred Profit-Sharing Plan (DPSP) and Registered Retirement Savings Plan (RRSP).
- Tuition Reimbursement & Professional Development - Annual $500 external education allowance, internal learning programs, and paid access to mentorship and career advancement.
- Flexible Work Schedules & Remote Options - Create a schedule that works for your lifestyle. Enjoy a hybrid model with the ability to work from home for documentation, billing, and virtual care. (Please note: this is not a remote-only position.)
- Structured Onboarding Program - Includes structured training, job shadowing, and one-on-one mentorship tailored to your experience.
- Relocation Assistance - Moving to join our team? We offer support to help ease your transition.
- Casual Dress & Supportive Culture - We value comfort and authenticity. Our work culture is grounded in mutual respect, collaboration, and a shared commitment to quality care.
- On-Site Parking - Free, convenient parking at many of our locations.
- Company Events & Team Connection - Regular in-person socials, holiday parties, peer support groups, and a welcoming, OT-led team environment.
- Award-Winning & OT-Centered - Proud recipient of the OBIA Rehab Company of the Year Award. Our focus is 100% Occupational Therapy—designed by OTs, for OTs

Why Choose Us?
- Award-Winning: Proud recipients of the OBIA Rehab Company of the Year Award.
- Occupational Therapy Focus: We're exclusively OT-centered, fostering collaboration and providing unparalleled support.
- Continuous Development: Access internal educational programs, mentorship initiatives, and specialized training to enhance your skills
- Variety of Roles: Whether you're a seasoned pro or a fresh graduate, we offer diverse opportunities for growth and advancement. We offer new graduate mentorship programs, senior positions for CAT caseload development, and FCCs and Case Management roles. Full time/part time consultant positions and employee full time salary positions are available. Note: part time applicants must provide 20 hours per week of services.
- Work Environment: Enjoy the best of both worlds with our hybrid model, offering the flexibility to work from home and engage with communities. Our therapists craft their schedules for optimal work-life balance, ensuring a fulfilling career.
- Supportive Culture: Experience a nurturing environment where your contributions are valued, and you're encouraged to thrive. Our leadership teams consist of personable and approachable OT managers.

**Job Brief**:
The Front Desk Administrator is the first smile at the door and on the phone - this role brings along the satisfaction of being the first point of contact with all our patients and creating an engaging patient experience. This role is pivotal to the functionality and organization of the clinic. This individual must be energetic, proactive, and positive.
This role is the heartbeat of our clinic—responsible for managing the front desk, supporting clinicians, and maintaining operational flow. You’ll be the first point of contact for patients and an essential link between practitioners and administrative teams.
**Key Responsibilities**:
✔ Greet and assist patients with warmth and professionalism
✔ Manage patient intake, check-ins/outs, and appointment scheduling
✔ Maintain accurate records and patient files
✔ Process payments and insurance claims, including extended health benefits
✔ Provide reminders, follow-ups, and ongoing communication with clients
✔ Support compliance, documentation, and audit preparations
✔ Coordinate practitioner calendars and clini