Front Desk Administrator Job Description

7 days ago

Hamilton, Canada The Effort Trust Company Full time

**Front Desk Administrator**

The Effort Trust Company is currently looking for a Front Desk Administrator for our downtown Hamilton Office. The Front Desk Administrator is the first “face” of Effort Trust for visitors. This role is responsible for a wide variety of administrative offices duties supporting multiple departments. Responsibilities include greeting and screening visitors, answering, and referring inbound telephone calls as well as various general administrative duties.

**Core Competencies**:

- Demonstrates outstanding judgement by conducting oneself discreetly when handling confidential information
- Customer Focused
- Excellent Communication
- Stress Management
- Teamwork
- Problem-solving
- Accountability and Dependability
- Time Management
- Critical Thinking
- Tact and Diplomacy

**Job Duties**:

- Respond to telephone and in-person inquiries from clients, business partners, and other parties
- Greet all visitors to the building and ascertain the nature of the business in the building
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization
- Follow the policy/guidelines on security protocol for the admission of guests beyond the reception area
- Maintain various logs related to the operations of the front desk as outlined in the process documentation
- Administer and manage large scale inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
- Operate mail room equipment
- Ensure boardrooms are clean and tidy prior to and following each use
- Maintain an accurate list of buildings and contact numbers with the after‐hours call service
- Ensure that the appropriate evacuation procedures are carried out in the event of an emergency
- Maintain the reception area in a tidy and presentable manner (cleaning up spills or mud from lobby floor area as needed)
- Maintain a clean and orderly workstation
- Deliver periodic bank deposits off-site
- Other duties as assigned

**Skills & Qualifications**:

- Post‐Secondary Education
- 1 to 3 years of experience in a similar role
- Excellent organizational skills by managing time effectively, prioritizing tasks and goal setting
- Professionalism
- Superior telephone manners and strong interpersonal skills
- Proficient keyboard skills for data input (emphasis on accuracy and speed)
- Intermediate level knowledge of Microsoft Office products, including Excel & Word (preferred)
- Experience using a computer-based accounting package (Yardi preferred).
- Ability to occasionally lift items as heavy as 50 pounds

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (preferred)

Work Location: In person

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