Customer Service Manager
2 weeks ago
**Job Overview**
**Responsibilities**
- Oversee daily operations of the customer service department to ensure efficient and effective service delivery.
- Develop and supervise the warranty management process, technical support team and technical product training team
- Develop and implement customer service policies and procedures, dealer communication and technical bulletins and develop programs to improve the Suzuki dealer and customer experience.
- Analyze customer feedback and service metrics to identify areas for improvement, make recommendations and implement changes.
- Communicate effectively with customers to resolve issues, negotiate solutions, and ensure satisfaction.
- Collaborate with other departments to align customer service goals with organizational objectives.
- Manage projects related to customer service initiatives, ensuring timely execution and adherence to quality standards.
**Experience**
- Proven experience in a customer service or technical support position at a supervisor, or management role
- Strong leadership skills with the ability to motivate and develop team members.
- Excellent communication skills in both English and French is preferred but not essential
- Experience in supervising teams and managing performance metrics.
- Proficiency in project management techniques and tools.
- Ability to analyze data effectively to drive decision-making processes.
- Strong negotiation skills with a focus on achieving positive outcomes for customers and the organization.
**Job Types**: Full-time, Permanent
Pay: From $60,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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