Customer Service Agent

2 weeks ago

Barrie, Canada Superior Plumbing & Heating Full time

**Job description**

**Overview**:
The Superior Plumbing is rapidly growing in the province, with a wide range of exciting career opportunities. We believe in the core values of trust, fairness, diversity, excellence, creativity, collaboration, efficiency, and responsiveness. We are committed to being an employer of first choice, creating a positive and inclusive work environment. **We invite you to join our teams**

Are you an experienced customer service agent? If so, consider this opportunity to provide customer services at The Superior Plumbing where you will support daily operation.

**Opportunity**:
The **Customer Service Agent** is a key member of our team, and a first point of contact with our clients. Continuously demonstrating our company code of values and utilizing our training guidelines for ongoing success.

Prior experience in customer service and have proven communication skills with customers. You are self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines.

Location: Mississauga
Hours: 10 to 07.
Pay**: $16-18 Hourly + Commission**

**Key Responsibilities**:

- Manage all of the incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- Valid Driver's License (required)
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Permanent

**Salary**: $16 - $18 per hour and Commission

Pay: $2,200.00-$2,900.00 per year

Ability to commute/relocate:

- Barrie, ON L4N 3J1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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