Front Desk Agent/night Auditor

2 weeks ago

Vancouver, Canada Georgian Court Hotel Full time

**About Georgian Court Hotel Vancouver**

The Georgian Court Hotel is a distinctive four-star boutique property located in the very heart of downtown Vancouver—just steps from BC Place, Rogers Arena, Robson Street, historic Gastown, and the vibrant dining and entertainment districts. With 180 beautifully renovated guest rooms, 19 suites, and two penthouses, our hotel blends timeless elegance with modern comforts—from nine-foot ceilings and Nespresso® coffee machines to yoga mats and filtered water stations

**Overview**

**Duties**
- Greet guests upon arrival and assist with check-in and check-out procedures.
- Manage phone systems, answering calls promptly and professionally while addressing guest inquiries.
- Handle reservations, cancellations, and modifications accurately.
- Maintain accurate records of guest accounts and transactions.
- Conduct nightly audits of hotel operations, ensuring all financial transactions are balanced.
- Provide information about local attractions, dining options, and hotel amenities to enhance guest experiences.
- Address guest complaints or concerns with professionalism and resolve issues effectively.
- Ensure the front desk area is clean, organized, and welcoming at all times.

**Requirements**:

- Previous experience in hospitality or customer service preferred.
- Strong phone etiquette skills with the ability to communicate clearly and effectively.
- Familiarity with front desk operations in a hotel setting is a plus.
- Excellent interpersonal skills with a focus on providing outstanding guest services.
- Ability to work independently during night shifts while managing multiple tasks efficiently.
- Attention to detail and strong organizational skills are essential for auditing responsibilities.
- Ability to lift bags, boxes and other items which may weigh up to 30 kgs.
- Flexibility to work all shifts (required)

Pay: $22.00-$23.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person

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