Customer Experience Lead
2 weeks ago
Requisition ID: 179905 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. **Is this role right for you? In this role you will**: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures **Do you have the skills that will enable you to succeed in the role of Customer Experience Lead **? We’d love to work with you if you have**: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule (full-time, 37.5 hours per week) - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options **What’s in it for you?** - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Quebec : Montreal Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Montréal, Canada Scotiabank Full timeRequisition ID: 170713 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Experience Lead - Permanent full-time **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first,...
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Customer Experience Lead Insurance
3 days ago
Montréal, Canada National Bank of Canada Full timeA career as a **Customer Experience Lead** at **National Bank Insurance** is an opportunity to play a key role in the sector’s growth by influencing the customer journey, products, and marketing. The role focuses on delivering a positive and seamless experience at every touchpoint to increase satisfaction, loyalty, and advocacy. This position allows you to...
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Customer Experience Lead
5 days ago
Montréal, Canada Scotiabank Full timeRequisition ID: 153043 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...
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Customer Experience Lead
2 weeks ago
Montréal, Canada Scotiabank Full timeRequisition ID: 178411 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Experience Lead - **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is...
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Montréal, Canada Victoria's Secret Full time**Description** **A Victoria’s Secret & Co Customer Experience Lead **is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. **Primary Responsibility**: The Customer Experience Lead is...
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Customer Experience Manager
2 weeks ago
Montréal, Canada Apollo Scooters Full time**Who are we?** Apollo Scooters is a North American manufacturer and distributor of electric scooters with a mission to improve lives through innovative transportation solutions. We do this by making getting places cheaper, more environmentally friendly, and enjoyable. We are a small, dynamic team with big ambitions that managed to become a market leader...
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Customer Experience Manager
1 day ago
Montréal, Canada Aptum Full time**Position Description**: Title: **Customer Experience Manager** Reporting to: **Sr. Manager, Global Customer Advocacy** Department: **Infrastructure** **Location**: **Atlanta, Miami** The **Customer Experience Manager** will strategically and proactively manage the accounts within the Premier account base in the US. Builds customer loyalty and...
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Customer Experience Lead
3 days ago
Montréal, Canada Scotiabank Full timeRequisition ID: 234892 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help...
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Customer Experience Center Agent
2 weeks ago
Montréal, Canada Intelcom Full timeRide the next mile with us! - At Intelcom, the customer experience is at the heart of our DNA. As a Bilingual Customer Experience Center Agent, you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within...
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Customer Experience Center Agent
1 day ago
Montréal, Canada Intelcom Full timeRide the next mile with us! - At Intelcom, the customer experience is at the heart of our DNA. As a Bilingual Customer Experience Center Agent, you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within...
