Customer Experience Lead
6 days ago
Requisition ID: 183377 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. **Is this role right for you? In this role you will**: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures **Do you have the skills that will enable you to succeed in the role of Customer Experience Lead **? We’d love to work with you if you have**: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule (full-time, 37.5 hours per week) - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options **What’s in it for you?** - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Quebec : Montreal Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Customer Experience Lead Cavendish
1 week ago
Montréal, Canada Scotiabank Full timeRequisition ID: 174096 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Experience Lead **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...
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Customer Experience Lead
21 hours ago
Montréal, Canada Scotiabank Full timeRequisition ID: 179905 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...
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Customer Experience Specialist
2 weeks ago
Montréal, Canada GURUS Solutions Full timeOur Customer Experience Specialist will focus on maintaining and growing the company's existing relationships with clients by leveraging Gurus' solutions and services. You will be assigned to specific clients with the task to foster meaningful long-term partnerships with them. The Customer Experience Specialist role is to understand the customer's needs,...
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Customer Experience Specialist
1 week ago
Montréal, Canada ALKHEMIST Full time**Overview** As a Customer Experience Specialist (CES) at ALKHEMIST House, you will play a crucial role in delivering on our brand promise to provide an extraordinary experience to each and every client. Your responsibilities will cover all aspects of the customer experience except for actual treatments and products. You will be the first point of contact...
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Customer Experience Specialist
1 week ago
Montréal, Canada Ubisoft Full timeCompany Description Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow...
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Customer Experience Representative
2 weeks ago
Montréal, Canada Dart Aerospace Full time**ABOUT THE JOB** DART has been growing at a rapid pace over the last few years. To sustain its rapid growth, we are now committed to strengthen our customer-facing sales team. The Customer Experience Representative position will require to work as a part of a sales team to develop both new and existing business relationships. Integrity, vision,...
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Customer Experience Manager
1 week ago
Montréal, Canada Le Marché Du Store Full time**Customer Experience Manager** Blinds To Go/le Marché du Store is the premier destination for window treatments with showrooms in Quebec, Ontario and the United States. We pride ourselves on our industry leading customer service! We are growing our team and looking for the right person as Customer Escalation Manager. See role details below! **SUMMARY OF...
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Customer Experience Manager
1 week ago
Montréal, Canada Le Marché Du Store Full time**Customer Experience Manager** Blinds To Go/le Marché du Store is the premier destination for window treatments with showrooms in Quebec, Ontario and the United States. We pride ourselves on our industry leading customer service! We are growing our team and looking for the right person as Customer Escalation Manager. See role details below! **SUMMARY OF...
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Dtc Customer Experience Manager
1 week ago
Montréal, Canada Samuelsohn Full time**The Role**: At Samuelsohn, you'll become part of a small, dynamic team, with the chance to grow professionally and make a notable impact in a company that has been leading the way in men's fashion for nearly a century. We're looking for a DTC (Direct To Consumer) Customer Experience Manager with a strong foundation in retail customer service to join our...
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Customer Service and Experience Agent
3 days ago
Montréal, Canada DeSerres (head office) Full timeJoin us at DeSerres and let your listening skills, proactivity and interpersonal skills enrich our customer service and experience team. **What we offer**: - 36-hour work week ; - 3 weeks vacation after 1 year of service ; - 5 days flexible leave; - Summer hours; - Group insurance paid partly by employer; - REED/RPDB; - Hybrid work (3 days a week...
