Assistant Front Office Manager

2 weeks ago

Vancouver, Canada Hyatt Regency Vancouver Full time

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

- Discounted lodging accommodations at Hyatt worldwide
- Discounts on food and beverage
- Discounted transit passes
- Wellbeing programs
- Recognition programs
- Tuition reimbursement
- Excellent training and professional development

Hyatt Regency Vancouver is seeking a dedicated, professional, customer service oriented individual to join the **Front Office Management team as an Assistant Front Office Manager.**

The responsibilities of the Assistant Front Office Manager will include but not limited to:

- Oversee the general functions of Front Office, PBX, Housekeeping, Guest Services, Engineering and Security
- Able to check in and check out guests
- Learn the duties of Assistant Front Office Manager and Night Audit to assist guests and associates (e.g. reports, guest request tracking, etc.)
- Responsible for the security of the hotel and responding to emergency situations in conjunction with Engineering and Security during all shifts
- Assist Rooms departments with their daily duties (Financial Reporting, Goal Tracking, etc.)
- Handle guest needs and queries in a polite and professional manner
- Assist the Director of Operations and Assistant Director of Operations with Rooms projects and controls
- Provide support for all departments and associates

The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

**You're more than welcome.**

**Qualifications**:
**Qualifications**
- Possess a true desire to satisfy the needs of others in a fast paced environment.
- Must be able to act independently and with mínimal supervision.
- Must be available to work graveyard shifts with flexible days off depending on business needs.
- At least one year management or supervisory experience in the hospitality industry. Must have previous hotel Front Office and/or customer service experience.
- Proven strong leadership and coaching skills.
- Must possess excellent and refined communication skills, both written and verbal and with a diverse group of individuals and guests.
- Must be able to make quick and sound decisions and be able to respond to any emergency situations in a mature and professional manner.
- Must possess excellent computer skills (Microsoft Office, spreadsheets, etc.).
- Experience with Opera or other front office software is an asset.
- Previous experience in a unionized environment is preferred.
- Knowledge of a second language is an asset.

**Physical Aspects of Position (include but are not limited to)**:

- Frequent standing throughout shift
- Frequent walking throughout the shift
- Occasional kneeling, pushing, pulling and lifting
- Occasional ascending or descending stairs and ramps
- Varied shifts including graveyard shifts

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