Assistant Front Office Manager

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

- Discounted lodging accommodations at Hyatt worldwide
- Discounts on food and beverage
- Discounted transit passes
- Wellbeing programs
- Recognition programs
- Tuition reimbursement
- Excellent training and professional development

Hyatt Regency Vancouver is seeking a talented, career minded, dedicated guest service professional with a passion for excellence to join our Front Office Management team as the **Assistant Front Office Manager**

The responsibilities of the Assistant Front Office Manager will include but not limited to:

- Oversee the general functions of Front Office, PBX, Housekeeping, Guest Services, Engineering and Security
- Able to check in and check out guests
- Learn the duties of Assistant Front Office Manager and Night Audit to assist guests and associates (e.g. reports, guest request tracking, etc.)
- Responsible for the security of the hotel and responding to emergency situations in conjunction with Engineering and Security during all shifts
- Assist Rooms departments with their daily duties (Financial Reporting, Goal Tracking, etc.)
- Handle guest needs and queries in a polite and professional manner
- Assist the Director of Operations and Assistant Director of Operations with Rooms projects and controls
- Provide support for all departments and associates

The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

Salary range: $63,000 - $67,000 per year

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

**ABOUT HYATT REGENCY**

**BEING PART OF OUR HYATT REGENCY VANCOUVER FAMILY MEANS ALWAYS HAVING SPACE TO BE YOU. OUR TEAMS ARE A MOSAIC OF CULTURES, ETHNICITIES, GENDERS, AGES, ABILITIES AND IDENTITIES. WE CONSTANTLY STRIVE TO REFLECT THE WORLD WE CARE FOR WITH TEAMS THAT ACHIEVE AND GROW TOGETHER. BE A PART OF SOMETHING BIGGER. ENJOY LIFE EVERY DAY. MAKE A DIFFERENCE IN THE LIVES OF THOSE AROUND YOU. LOVE WHERE YOU WORK. JOIN A FAMILY THAT VALUES RESPECT, INTEGRITY, HUMILITY, EMPATHY, CREATIVITY AND FUN, YOUR PERFECT OPPORTUNITY. AT HYATT, OUR PURPOSE IS**

**_TO CARE FOR PEOPLE SO THEY CAN BE THEIR BEST_**

**.**

**IN THE SPIRIT OF RESPECT, RECIPROCITY AND TRUTH, WE GRATEFULLY HONOR AND ACKNOWLEDGE THAT THE LANDS ON WHICH WE HAVE THE PRIVILEGE TO LIVE AND WORK ARE PART OF THE TRADITIONAL, ANCESTRAL, AND UNCEDED TERRITORY OF THE COAST SALISH PEOPLES (XʷMƏΘKʷƏY̓ƏM (MUSQUEAM), S**K**W**X**WÚ7MESH (SQUAMISH), AND SƏLILWƏTAꞭ (TSLEIL-WAUTUTH) NATIONS). FINALLY, WE ACKNOWLEDGE ALL NATIONS - INDIGENOUS AND NON - WHO LIVE, WORK AND PLAY ON THIS LAND, AND WHO HONOR AND CELEBRATE THIS TERRITORY. THIS SACRED GATHERING PLACE PROVIDES US WITH AN OPPORTUNITY TO ENGAGE IN AND DEMONSTRATE LEADERSHIP ON RECONCILIATION.**

**WE WELCOME COLLEAGUES AND GUESTS FROM ALL OVER THE WORLD AND WE KNOW THAT BRINGING DIVERSE PERSPECTIVES AND UNDERREPRESENTED VOICES INTO THE CONVERSATION STRENGTHENS OUR ORGANIZATION. THERE IS NO ROOM FOR RACISM, DISCRIMINATION OR HATRED OF ANY KIND AT HYATT HOTELS.**

**Qualifications**:
**Qualifications**
- Possess a true desire to satisfy the needs of others in a fast-paced environment.
- Must be able to act independently and with mínimal supervision.
- Must be available to work graveyard shifts with flexible days off depending on business needs.
- At least one-year management or supervisory experience in the hospitality industry. Must have previous hotel Front Office and/or customer service experience.
- Proven strong leadership and coaching skills.
- Must possess excellent and refined communication skills, both written and verbal and with a diverse group of individuals and guests.
- Must be able to make quick and sound decisions and be able to respond to any emergency situations in a mature and professional manner.
- Must possess excellent computer skills (Microsoft Office, spreadsheets, etc.).
- Experience with Opera or other front office software is an asset.
- Previous experience in a unionized environment is preferred.
- Knowledge of a second language is an asset.