Assistant Front Office Manager

5 days ago

Vancouver, Canada PETERSON GROUP PROPERTI Full time

Carmana Hotel & Suites, a hotel located in downtown Vancouver, is offering an exciting career opportunity for an Assistant Front Office Manager. We are a unique hybrid of a traditional boutique hotel providing nightly stays in our spacious suites as well as extended stays in our high rise residences.

We are currently searching for a full time Assistant Front Office Manager to join our team. As an ambassador of the hotel, the Assistant Front Office Manager is responsible for providing first-class guest experience through professional and courteous customer service from the moment guests arrive at the property until they check out while assistant with managing and providing mentorship to the Front Office team.

**Key Responsibilities**
- Maintaining high-level of professional appearance and demeanor in all interactions with guests, public, hotel staff, and management;
- Providing accurate and timely information to guests about hotel policies, services, and amenities, and informing guests about the facilities and services of the property;
- Managing guest relations and resolving complaints in a prompt, efficient, and professional manner;
- Acting as a Duty Manager to oversee, direct, and manage the general daily operations of the hotel.
- Assisting Front Office Manager in preparing employee schedules and managing time and attendance for Front Office department in a fair and equal manner while meeting business and operational requirements;
- Conducting regular communication meetings including recording and preparing all departmental meeting minutes, distributing meeting materials, and conducting daily pre-shift briefings;
- Coordinating across all departments for effective and optimal hotel operations, to maximize guest satisfaction, and to execute on any special requests from guests and/or tenants;
- Identifying areas of improvement within the Front Office department, making recommendations to the Front Office Manager and senior management, and assisting with the implementation of corrective action plans; and
- Providing oversight and leadership to a team and managing the flow of work within the team.

**Qualifications**
- Completion of Diploma in Hospitality/Tourism related program;
- Knowledge of hotel operations systems such as Smart Hotel, Dormakaba, and Keyscan is an asset;
- Intermediate proficiency in using Microsoft Word, Excel and Outlook;
- 3 - 5 years’ experience working in hotel operations, front office or guest service management environment;
- 1 year’s experience in a supervisory role;
- Strong professional communication (written and spoken) and interpersonal skills;
- Ability to work shifts, including mornings, evenings, weekends, and holidays;
- Ability to provide exceptional customer service, including anticipating guest needs, with a proven ability to multi-task, organize, prioritize, and schedule demands;
- Collaborative and able to work within a team and independently;
- Strong attention to detail, meticulous and methodical in performing duties;
- Ability to handle crisis and emergency situations with a level-head and sensible approach; and
- Able to resolve problems using facts and sound reasoning.

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