Assistant Front Office Manager

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

- Discounted lodging accommodations at Hyatt worldwide
- Discounted transit passes
- Wellbeing programs
- Recognition programs
- Tuition reimbursement
- Excellent training and professional development

Hyatt Vancouver Downtown Alberni is seeking a dedicated, passionate, and customer service-oriented** Assistant Front Office Manager** to join our team.

**Salary range: $65,000/year - $70,000/year**

Job responsibilities include, but are not limited to, the following:

- Ensuring the smooth daily operations of the Front Office, while maintaining high levels of guest service.
- Supervise Front Office Associates and effectively coach, train, organize, motivate, communicate and recognize, as appropriate.
- Work with Associates and maintain hands-on involvement in all aspects of Guest Services including Reception, Cashier, Front Door, Bell and Service Centre rotating where the need is greatest, as required per shift.
- Works closely with and all other hotel departments.
- Ensure inter-departmental communication and cooperation in the interest of guest satisfaction.
- Build positive relationships and maintain familiarity with local venues, attractions, restaurants & events.
- Take part in room inspection process and monitor inventory, room types, and categories.
- Ensure optimal and efficient scheduling in all areas of the Front Office.
- Practice room yield management, to ensure maximum profitability of overall operations.
- Review future guest arrivals and ensure that special requests are highlighted to all relevant departments for the required action.
- Serve as a true brand ambassador and interact with guests to meet service expectations proactively and build customer loyalty through recognition.
- Full knowledge and ability to promote internal outlets.
- Plan and execute departmental shift briefings, drive department and hotel goals while promoting a professional team environment.
- Ensure compliance to all hotel policies, standards and core practices.
- Participating in communication meetings within the Front Office, the hotel, and the company.
- Full understanding of the hotel’s emergency procedures.
- Undertakes other ad hoc related responsibilities, as required.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

**Qualifications**:
**Qualifications**
- 2-3 years of previous experience in a similar capacity within another luxury hotel brand is preferred
- Previous education or certificate in Hospitality Management an asset
- Technically savvy with high attention to detail
- Motivational management style with a genuine interest in service excellence
- Must possess a polished and professional presentation
- Outstanding guest services skills, sophisticated verbal & written communication skills
- Strong interpersonal and problem-solving abilities
- Must possess an active BC Class 5 Driver’s License with a recent and clean driver’s abstract record
- Must be available to work flexible hours, including evenings, weekends, and holidays
- Previous experience with Opera property management software is preferred
- Must be available to work flexible hours, including evenings, weekends, and holidays

**Physical Aspects of Position (include but are not limited to)**:

- Frequent standing throughout shift
- Frequent walking throughout the shift
- Occasional kneeling, pushing, pulling and lifting