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Client Coordinator

2 weeks ago

Woodbridge, Canada Q Fire Solutions Full time

**Job Overview**

**Duties**
- Serve as the first point of contact for clients, providing excellent customer support and maintaining a professional demeanor at all times.
- Manage incoming calls using multi-line phone systems, ensuring effective communication and prompt response to inquiries.
- Perform data entry tasks accurately, maintaining up-to-date client records and documentation.
- Assist with administrative duties including filing, typing, proofreading documents, and managing correspondence.
- Utilize QuickBooks for bookkeeping tasks and financial record management as needed.
- Support Service operations by scheduling appointments.
- Collaborate with team members to ensure efficient workflow and high-quality service delivery.
- Maintain organized operations and ensure confidentiality of sensitive information.

**Experience**
- Proven experience in an office setting with strong communication and sales skills
- Proven experience with call centre, collections, cold calling, door to door sales is an absolute must.
- Proficiency in technology.
- Familiarity with QuickBooks or similar accounting software is preferred.
- Previous experience in customer service roles is an absolute must.
- Excellent organizational skills with attention to detail and the ability to manage multiple priorities effectively.
- Demonstrated phone etiquette and strong resolution communication skills are required.
- Proven ability to work through conflict or stressful situations.

**Job Types**: Full-time, Permanent

Pay: $42,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

**Experience**:

- Cold calling: 1 year (preferred)
- Door-to-door: 1 year (preferred)
- collections: 1 year (preferred)
- Sales: 2 years (preferred)

**Language**:

- English (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person