Room Attendant

1 day ago

Niagara Falls, Canada Ramada Near The Falls Full time

Working as a Room Attendant, you are responsible for performing routine duties in cleaning and servicing of guestrooms under supervision of the Housekeeping Supervisor. Room Attendants promote a positive image of the property to guests and therefore must be pleasant, honest, friendly and should also be able to address guest requests and problems.
- Providing basic housekeeping duties including changing the sheets, changing, and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out.
- Reporting and returning any guest properties found in the rooms while rendering service.
- Working with a team of housekeepers on each shift.
- Cleaning, disinfecting, and storing all equipment at the end of the shift.
- Ensuring security of guest rooms and privacy of guests.
- Anticipating guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolving guest complaints, ensuring guest satisfaction.
- Consistently offers professional, friendly, and engaging service.
- Ensuring housekeeping departmental standards are followed.
- Responding timely to guests’ special requests for miscellaneous items like cribs, cots, extra towels, etc.
- Reporting necessary maintenance items.
- All other duties as assigned.

**Required Skills**:

- Use hands to lift, carry, or pull objects that may be heavy.
- Understand simple instructions.
- Learn simple procedures and techniques.
- Perform routine work or the same task over and over again.

**Job Qualifications**:

- High school diploma required
- Previous Housekeeping experience, an asset

**Physical Demands**
- Standing/walking for long periods of time
- Able to lift up to 20 lbs.

**Job Types**: Full-time, Part-time

Schedule:

- Holidays
- Weekend availability

Work Location: One location

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