Room Attendant

2 weeks ago

Niagara Falls, Canada Four Points by Sheraton Niagara Falls Fallsview Full time

Working as a Room Attendant, you are responsible for performing routine duties in cleaning and servicing of guestrooms under supervision of the Housekeeping Supervisor. Room Attendants promote a positive image of the property to guests and therefore must be pleasant, honest, friendly and should also be able to address guest requests and problems.

**Job Duties**
- Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out
- Report and return any guest properties found in the rooms while rendering service
- Work with a team of housekeepers on each shift
- Clean, disinfect and store all equipment at the end of the shift
- Ensure security of guest rooms and privacy of guests
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Resolve guest complaints, ensuring guest satisfaction.

**The qualifications for this position are as follows**:

- Previous Housekeeping experience preferred
- Availability to work all shifts including weekends and holidays
- Maintaining high standards of professionalism, ethics, and attitude towards guests and hotel associates at all times
- Excellent problem solving, and communication skills
- Good organizational and interpersonal skills

**Job Types**: Full-time, Part-time

**Salary**: From $15.25 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Holidays
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON L2G 3V9: reliably commute or plan to relocate before starting work (required)

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