Housekeeping Room Attendant

**Position Summary**

The role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe room.
- Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
- Maintains cleaning protocols
- Empty all trash containers and replace with fresh liners
- Restock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items
- Clean and vacuum exterior entry and hallways
- Keep linen closets and supply areas clean and organized
- Ensure guest laundry and dry-cleaning orders are attended to promptly
- Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
- Promptly handles guest complaints or requests and refers to supervisor if unable to handle
- Ensures that all rooms or suites are secured upon leaving the guest room or suite
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Performs other duties required to provide the service brand behavior and genuine hospitality

**Requirement/Skills**
- Follows instructions and communicates effectively
- Works well independently or as part of a team
- Strong attention to detail
- Commitment to exceptional guest service
- Can clean multiple room types and meet the daily cleaning quota
- Willing to work a flexible schedule including weekends and holidays
- Adheres to the policies and procedures of the hotel

**Physical Demands**
- Perform repetitive hand and arm movements
- Ability to lift up to 50 pounds
- Must be able to squat, bend, kneel and twist
- Ability to stand for long periods of time

**Other Information**

The hotel business functions seven days a week, 24 hours a day. All colleagues must realize this fact and be aware that at all times it may be necessary to move colleagues from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

**Job Types**: Full-time, Part-time, Permanent, Casual

Pay: $18.50-$25.00 per hour

Expected hours: 16 - 40 per week

Additional pay:

- Overtime pay
- Retention bonus

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Niagara Falls, ON L2G 3Y9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Hotel: 1 year (preferred)
- Housekeeping: 1 year (required)

Work Location: In person