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Customer Service Agent-bilingual Punjabi

20 hours ago

Toronto, Canada Unicity International Inc Full time

Unicity is a multi-level marketing company doing business globally in more than fifty countries. We provide world-class health and wellness products and a leading business platform that together _Make Life Better_ for people worldwide. We are looking for a **Bilingual Punjabi Customer Service Agent** to provide top level service to our clients.

Representative Job Responsibilities:

- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.

Benefits and perks:

- Medical, Dental, Vision and other medical benefits begin within a month
- 10 paid holidays
- Paid Time Off
- 401k matching
- Employee Product Credit/Discounts

Customer Service Agent Qualifications / Skills:

- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking

Experience Requirements:

- _Must _be bilingual in English and Punjabi
- Previous customer experience preferred