Bilingual Customer Service Representative

2 weeks ago

Toronto, Canada AllianceOne Full time

**Now Hiring - Bilingual Customer Service - Call Centre Agent
- Auto Finance**

**Are looking for a new adventure or career change?**

We are AllianceOne, a division of the largest BPO expert team in the market with a wide range of contact centre solutions, technology, and the highest security standards. We are here to welcome, listen, engage, resolve and amaze. We care deeply about our clients and their customers, allowing us to transform passion into excellence.

We are currently hiring bilingual call centre/customer care agents to connect with people to solve account issues, working to provide a solution that will work for both the consumer and the organizations we serve. In this role, you will be responsible for handling inbound and outbound consumer calls while ensuring a high level of customer service and maximizing productivity and ensuring client performance standards are achieved.

We value our call centre professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success

**PAY: $16.00/hour + monthly incentive potential**

**Agents have the ability to earn monthly performance incentive of up to $355.00 per month**

**HOURS: 37.5 hours per week (Monday-Friday, Must be available for any shift between 8:00am - 8:00 pm)**

**LOCATION: We are conveniently located at Yonge & Eglinton**

**Please note: All applicants must reside in the Greater Toronto area.**

**Remote After 6 Weeks **Training is 6 weeks. Once new hires complete the training program, they will become a Remote Employee.

**Address: 90 Eglinton Ave W, Toronto, ON M4P 34A**

**Qualifications**
- Prior customer service experience (call centre experience is a plus)
- Professional verbal communication skills
- Outstanding attendance & work ethic
- Strong ability to navigate multiple systems while speaking with customers
- Must be self-motivated
- Problem solving and critical thinking
- Must be proficient in time management
- Negotiation skills
- Goal oriented
- Computer knowledge/skills
- Good typing/keyboarding skills
- must be able to type minimum of 25 WPM
- Ability and openness to work professionally with a diverse customer base
- Works well in team setting
- Must be bilingual (Spanish and English)
- A criminal background check is required

AllianceOne Ltd is committed to accommodating persons with disabilities throughout both external and internal recruiting activities. Applicants requesting accommodation will be consulted about their needs and appropriate accommodation will be provided.

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

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